Creative Account Manager - Health and Beauty

Location: Great Malborough Steet/ Bishop Stortford (as required)

About Delta Group

We are the UK & Ireland’s leading visual communications specialist delivering dynamic multi-channel marketing services to brands and retailers. Our model combines insight, creative, production, execution and optimisation to provide clients with a broad range of impactful point-of-purchase visual communications. We are invested in understanding the complex and dynamic challenges facing brands and retailers, and our services are specifically designed to navigate this complex environment.

We’re owner-managed and independent, leading small teams of influential thinkers, meaning that we have the agility of a small business but the resources of a large one. Our belief is that in a changing industry, we must be a company that can change with it.

We operate across 5 manufacturing sites in the UK and Ireland, providing in-house creative / design, POS print, signage, warehousing, underpinned by our proprietary technology platform. Our Client Services team are experienced and knowledgeable people, who aspire to make a difference every day. We value the long-term partnerships we have with our clients and work collaboratively to lead effective change and empower our clients strategic goals.

For more information about the Delta Group, please visit: https://

Role Overview

Delta work with leading brands in the Health and Beauty sector creating world class marketing assets for client campaigns.

We are looking for a Creative Account Manager superstar to be a main point of contact for multiple key H&B clients. This position would service a myriad of leading health and beauty brands with exposure to briefs spanning ATL and BTL activity ie POS, e-commerce, OOH, eventing etc. The AM will be tasked with day to day briefing into the studio and management of projects from brief through to delivery ensuring quality and accuracy at every stage. This is an exciting, fast paced and challenging role. We have wonderful established clients and are looking for a CAM that will nuture these accounts and provide a service that is best in class.

Primary Objectives

• Project manage jobs from start to finish, paying attention to detail and being mindful of client requirements and Delta business processes.
• Take briefs from various client teams and ensure that all relevant information is captured – suggesting process improvements where necessary.
• Build and develop excellent relationships with client stakeholders and internal teams to ensure there is a two way flow of information and all teams are working together to deliver for the client.
• Take a hands-on approach to issue resolution with the client and Group Account Director.
• Utilise internal and client technology platforms to manage process and approvals.
• Continually look at processes and self-improvements that will benefit the client and your development. Discuss with Group Account Director and take ownership in finding the solution.
• Manage client expectations and aim to deliver exceptional service.
• Ensure projects are completed to budgetand manage the costing and invoicing of client projects.
• Continually look for other opportunities within your client base and ask for support from other Delta team members as and when needed to ‘sell’ these in.

Key responsibilities

• Proactively challenge creative briefs, and where appropriate, lead clients in the development of the campaign briefs and strategy.
• Plan and brief projects as requested by the client taking full responsibility for service delivery.
• Ensure a consistent high level of service is provided by the wider account & agency team, including the creation, presentation and rationale of briefs to the client.
• Attend client briefing meetings as and when required, offering advice and support.
• Work with the Group Account Director to identify ideas for improvements – reviewing in-store activations where possible.
• Maintain and manage weekly work in progress schedule (WIP) and weekly update.
• Manage system-driven invoicing, obtaining purchase order numbers for all jobs.
• Support client and internal teams with any post campaign follow ups, issue resolution etc.
• Work with the Group Account Director to create any required business/client reporting or forecasting.

Skills, Knowledge and Experience

• Marketing, Advertising or Communications degree preffered but not essential.
• Project management, comfortable working to critical paths and managing expectations and risk.
• Excellent interpersonal and communication skills.
• Ability to prioritise work to meet client needs.
• Accuracy and attention to detail.
• Experience in business / project reporting.
• Good IT literacy.

The Delta Group is an equal opportunities employer and welcome all applications from suitably qualified candidates regardless of disability, race, gender, age, religion/belief, sexual orientation or any other characteristic protected by law.