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Main Areas of Responsibility
- Nurturing key accounts to maintain and grow business relationships
- Increase the number of referring consultants and enquiries within your designated area
- Act as a main point of contact for clients and their needs
- Work alongside the Key Account Advisor (KAA) to address and resolve agency queries
- Follow up with all consultants in the patch regularly to ensure their needs are being met and to identify opportunities
- Support the director in achieving their objectives
- Action cross sell opportunities
- Maintain a record of existing accounts, record account/consultant profile information/ activity and competitor
- insights on the CRM system
- Account map every account to identify key stakeholders
- Support the teammemebers and consultants with legislation/ Umbrella training where necessary
- Attend face to face agency visits, and some hospitality where required
- Provide support to with agency merchandise and hospitality requirements
- Work alongside marketing team to produce agency specific documents where required
- Increase the organisation online social media profile
Location & Commitments
- 37.5hrs per week
- Office based - 3 days per week in the Central London office
- Some travel required for Client visits where necessary
Experience Required
- Minimum 2 years sales experience in the Umbrella industry
- To have worked in a similar role where the expectations split between sales and support
- Effective written and oral communication skills
- Experience in exceeding call targets of 50+ per day
- Superior organisational skills, with ability to work independently with minimal support
- Previous experience collaborating
- Experience in working with and maximising usage of internal systems and Sales CRM system
