Duty Manager

Location: East London
Shift Pattern: 4 days on, 4 days off - (Day Shifts)
Salary: £30,000.00 - £35,000.00 per annum

Are you a motivated professional with exceptional leadership and customer service skills? Join us as the Duty Manager at a prestigious residential development in East London, where you’ll play a pivotal role in delivering first-class service to residents and guests.

What’s in it for you?

• Fantastic working culture.
• Career progression opportunities.
• The chance to work in a dynamic and fast-paced environment.

What You’ll Be Doing:

As the Duty Manager, you will:

• Deliver Outstanding Service: Provide exceptional front-of-house facilities and services to residents and visitors, ensuring a welcoming and professional atmosphere.
• Lead and Support Staff: Supervise, manage, and train the concierge team, identifying training needs and providing coaching to meet KPIs and SLAs.
• Ensure a Pristine Environment: Oversee the presentation of communal areas, ensuring all spaces are maintained to the highest standards.
• Manage Parcel and Post Services: Handle deliveries efficiently, conduct parcel room audits, and update parcel management systems as required.
• Resolve Resident Queries: Actively liaise with residents, addressing inquiries and resolving issues promptly to maintain satisfaction.
• Inspect and Report: Conduct regular site inspections, reporting faults, and raising work orders as necessary.
• Support Move-Ins and Move-Outs: Facilitate right-to-rent checks, key handovers, and ensure accurate records of all resident transitions.
• Coordinate Bookings and Access: Manage booking requirements for on-site facilities and monitor contractor activities.
• Security Oversight: Monitor and address security concerns through CCTV, patrols, and incident reporting.
• Administrative Excellence: Update internal systems, manage bookings, and ensure all necessary documentation is accurate and up to date.

What We’re Looking For:

• Proven experience in a residential or hospitality environment.
• Strong customer service and communication skills, both verbal and written.
• Effective leadership and multitasking abilities.
• Proficient with IT systems and capable of managing digital tools and reporting software.
• A proactive, resourceful, and "can-do" attitude.
• Ability to handle complaints professionally and empathetically.
• A meticulous approach to safety, monitoring, and documentation.

If this sounds like the right role for you and you match the listed requirements, then please APPLY NOW with a copy of your up to date CV.