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The Royal Garden Hotel is looking for a Duty Manager to join our team.
The Duty Manager is ensure our guests have an incredible experience during their time at the hotel by supporting the operational departments in the delivery of their duties. As a key representative of the hotel, the Duty Manager is responsible for working with colleagues, planning and organizing to ensure excellent guest service standards. You will act as a Manager on Duty and be a point of contact for any issues or guest enquiries should they arise.
Whats in this for you?
We offer a wide range of benefits and have excellent opportunities for career advancement and development and provide exceptional training programs for all employees as well as supervisors and managers:
- Enjoy a complimentary guest experience stay at our hotel within your first 6 months of service (accommodation and breakfast for 2 people)
- Indulge in free meals featuring a healthy and balanced menu, complete with hot and cold buffet options.
- Enhanced Annual leave (max. 33 days after 5 years)
- Get a 50% discount in our Food & Beverage outlets - Min Jiang, Origin Kensington or Piano Bar
- Be rewarded with £500-£1300 as a thank you through our Refer a Friend recruitment incentives
- Monthly team appreciation events to celebrate team member achievements
- Social Events including Annual Awards, Annual Team Member party, gala dinners and more.
- Access career development and progression opportunities.
- 1 day (paid - contractual hours) per year to volunteer for a cause you support, in addition to annual holiday leave
- Uniforms provided and laundered complimentary, with dry-cleaning allowance for non-uniformed team members
- Receive mental health support from our trained Mental Health First Aiders
- Access our welfare service via the Employee Assistance Program, providing support through Health Assured.
- Well-being programs- Eye test vouchers and contributions towards glasses, various wellbeing activities focused on mental and physical health, life assurance well-being/multi faith room
The key responsibilities of theDuty Managerinclude:
- Providing a visible management presence while on duty
- Supports operational teams and Heads of Department with guest complaints
- To fully understand the operation of the fire panel and how to deal with activations in all situations
- Reports all maintenance requirements and hazards in the workplace
- Be familiar with the Hotel and Team Member Accommodation Fire Procedure and respond accordingly
- Deal with disorderly guests, suspicious persons, undesirables, as necessary, including eviction from premises if appropriate
- Support processes to ensure the delivery and maintenance of a positive safety culture
- Support and carry out the necessary risk assessment on companies holding functions at the hotel ensuring that they hold to relevant paperwork to install any particular equipment
- Fulfills any other duties when providing relief cover to the Security department
- Participate in the leadership activity of the hotel
- Be flexible in assisting around the Hotel in response to business and guest needs
Who are we?
The Royal Garden Hotel strives to be internationally recognised as five-star destination hotel, which offers excellent value where distinction in service comes naturally. We are located in Kensington High Street, side-by-side to Kensington Palace and Park.
When joining the Royal Garden team, you will be part of a professional, dedicated and enthusiastic environment, where we ensure that you will have a unique individual experience, from onboarding, learning and development to career progression - we are here to support you throughout your journey.
If you are interested in this position and have the full right to work in the UK, please send us a copy of your CV.
