NHG Repairs Officer

Job Title: Repairs Administrator
Salary: 15.67
Location: Hammersmith and Kings Cross, London (on a 5-week rota: 3 weeks in Hammersmith and 2 weeks in Kings Cross)
Contract: 2-month term for sickness cover
Working Hours: Monday - Friday, 9 am - 5 pm (in-office, no remote work)

We're seeking a proactive Repairs Administrator to assist with the completion and smooth progression of day-to-day responsive repairs for our residents. You will work on-site at our offices, ensuring a high standard of service delivery by coordinating repairs with efficiency and attention to detail.

This role is perfect for someone who thrives in a fast-paced, hands-on environment and is motivated by delivering excellent customer service. You should have strong organizational skills, a proactive approach, and be comfortable communicating with both residents and contractors. Familiarity with repairs scheduling and a basic understanding of quotes and cost verification will be advantageous.

In this role, you'll be responsible for:

• Managing Repairs Requests: Assist with initiating and progressing responsive repairs, ensuring they are completed efficiently and to a high standard.
• Quote and Cost Verification: Carefully review and approve quotes, checking that contractor costs are fair, and ensure all completed work matches the initial request before processing payments.
• Communication: Keep residents and internal teams informed of repair statuses, addressing questions and concerns promptly.
• Documentation: Record all interactions and repair updates in Work wise, ensuring accuracy and consistency.
• Triage and Prioritisation: Diagnose and prioritise repairs to allocate resources effectively, enhancing overall satisfaction.
• Issue Resolution: Analyse quotes, invoices, and variation orders, ensuring accuracy and cost-effectiveness by referencing the Schedule of Rates (SOR). Investigate repair issues as needed to prevent delays and recall unnecessary work.

• Previous experience in a customer service or administrative role, ideally within repairs or property management
• Excellent attention to detail and the ability to review and verify quotes and repair requests
• Strong organizational and time-management skills to handle multiple repair requests
• Confident communication skills, both written and verbal
• Familiarity with repairs processes and systems (experience with Workwise is a plus)

This is a unique opportunity to contribute to a team focused on delivering excellent repair services for residents. If you're organized, detail-oriented, and ready to support seamless repairs for our community, we'd love to hear from you!