Back to search
Repairs Advisor
South East London
17ph
Repairs and Maintenance
South East London
Monday - Friday ( 08:00 - 16:00 or 09:00 - 17:00)
Looking for someone to start immediately
Key Tasks / Activities / Responsibilities:
- Deploying emergencies to the correct operative - ensuring all are covered by the day to day team and not passed to OOH except in extreme circumstances - Supervisors to be made aware when emergencies are passed to OOH
- Dealing with resident queries, organising appointments with Trades people to carry out the jobs in a cost effective and organised manner
- Managing overdue orders ensuring completed on time
- Reporting operative issues to the area supervisor
- Ensuring that operatives are using and updating their PDAs correctly
- Ensuring jobs raised in the interface are booked in within target
- Arranging appointments for residents
- Dealing with queries from residents, changing appointments
- Printing and emailing all non PDA operatives works at the end of the working day
- Back up to all other planners, covering any absences
- Working in line with schedulers daily duties provided by line manager
- Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance
Key Knowledge
- Customer Service focused
- Excellent Communication skills
- Ability to identify problems
- Ability to identify customers needs
- Willing to go the extra mile to deal with a difficult situation
- Ability to prioritise issues
- Ability to meet tight deadlines
- Ability to work under pressure
- Attention to detail
- Team player
