Event and Conference Technician (Onsite)

Job Title: Event and Conference Technician (Onsite)

Location:London

Site based - Monday to Friday between the hours of 07:00 - 19:00 (shift / rota) Flex as required

Salary: £35,(Apply online only) - £38,(Apply online only) + Excellent Benefit Package

Monday - Friday 40 hours per week

The Company:

Are you looking for a fantastic opportunity to join a leading global Audio-Visual integrator, providing AV and event services across multiple client partnerships globally.

We are looking for an experienced Event and Conference Technician to be a key part of our client's London team, representing our client, taking full responsibility for providing technical onsite support in the event spaces, conference rooms, meeting rooms and over video conferencing software. You will have exposure to a multitude of technologies in the audio visual and video conference arena including meeting room, events, video conference scheduling and live streaming services.

This is an exciting opportunity for an exceptional, experienced Event and Conference Technician to join an established operation with scope to drive and enhance the service at every opportunity.

Key Responsibilities:

• Setup/operation of integrated events spaces including high profile auditorium-based results presentations and town halls

• Proficient in Audio, Video and Lighting equipment both digital and analogue

• Video conference/audio conference set-up and support with software and hardware platforms including Zoom, Cisco & Polycom systems

• Manage all aspects of the Video Calls from initial booking through to the monitoring and completion of all calls including scheduling and full systems operational testing prior to any high-profile events

• Prepare equipment for future events and meetings as required

• Working alongside the Break fix team by locating faults and providing resolutions i.e. Fix/replace/upgrade hardware when relevant in support of the AV & VC facilities

• 1st /2nd line repairs & on-going preventative maintenance including daily checks on all equipment in the building

• Audio Visual support to other areas of the business when required; this could be setting up PA's or assisting with presentations in meeting rooms

• Have the ability to work in a team in addition to being a sole technician responsible for a client site and at times the main client interface

• To be an ambassador - approach and professionalism is extremely important

• Customer service skills are essential along with the ability to work calmly under pressure and resolve any issues quickly and professionally

• To be very presentable and able to liaise with senior executives in a calm and professional manner at all times both face to face and via the telephone/Zoom

• Required to work onsite shifts to meet requirements with a flexible approach ensuring out of hours events are also covered

• Liaison with help desk & operations team to arrange backup support when required

• Administration necessary to support the role utilising Microsoft office applications, Zoom back-end bespoke ticketing systems and room booking software.

• Attend other sites as required (this includes outside of London)

• Support the Livestreaming team as required

• Proactively train and support end users as required

• Locate faults and provide first fix resolutions i.e. fix /loan equipment where appropriate

• Prepare equipment for events and meetings as required

• To be fully competent with all installed & portable technologies

• Provide support on an individual basis to users at all levels of seniority

• Assist with high level audio/visual quality of presentations - optimization of content aspect ratios/resolutions and file formats to suit space

• Attend and remain on station for important events where required

• Working any rotational shift basis as required

• Administration necessary to support the role including email correspondence using professional language and decorum

Experience and Skills Required:

• Aptitude for providing a high level of customer service.
• Strong computer literacy, including intermediate knowledge of PowerPoint and familiarity with common webinar platforms.
• Technical knowledge of audiovisual systems and ability to resolve issues.
• Ability to quickly identify and resolve technical issues, minimising downtime during live meetings and events.
• Capability to troubleshoot and resolve technical issues remotely.
• Excellent organisational skills, flexibility, and adaptability to handle diverse tasks during the working day.
• Willingness to work collaboratively with team members and take instructions.
• Ability to handle difficult situations effectively.
• Professional and positive demeanour when interacting with customers.
• Excellent communication skills to engage with individuals at all levels.
• Ability to work under pressure and meet deadlines.
• Flexible approach to adapt to changing work schedules.
• Commitment to continuous learning and improvement, including willingness to undertake training and examinations to enhance technical knowledge.

In Return:

If successful within your application you will receive a fantastic annual salary of between £35-£38K per annum, plus benefits. In addition to this, you will find yourself working for an employer that is truly focussed on developing your skills and who believe in investing in their staff. For further information please get in touch: (url removed)