AV Support Technician

UNDERSTANDING, SERVICE, TRUST
3 Words that Guarantee Results in Recruitment

London AV Support Technician salary up to 42,000

A leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

Our immediate requirement is for an experienced AV Support Technician to be a key part of our London team, oAV and working onsite at a leading Building Society.

Key Responsibilities

• Report into client stakeholder on a day-to-day basis.

• Based at Threadneedle street on a permanent basis - occasional travel to Bournemouth to oversee technical issues / maintenance activities.

• Oversee and manage AV / UC systems on a day-to-day basis.

• Provide real time in room support for AV / UC related issues.

• Ensure incidents / tickets are logged via site protocol and resolved within SLA.

• Fault handling and ownership of all AV related tickets through to resolution.

• Locate faults or problems and provide solutions on a first /second line basis.

• Ability to provide systems work around in the event of failures.

• Work with off site help desk and 3rd parties as required to resolve incidents and management of RMAs.

• Manage equipment repairs and implement critical spares as required.

• Support / manage software / firmware updates once instructed via change control.

• Be fully competent in digital AV environments.

• IT literate, understand network architecture and structured cable infrastructures.

• Manage proAV onsite support deliverables.

• Proactively train and support end users as required.

• Provide technical assistance and remain on standby for high profile events.

• Provide a meet & greet service as required to assist all VIP meetings and for clients who require a technician to help connect audio and video (virtually and in room as required).

• Generate daily reports and contact clients to establish full nature of meeting & requirements equipment / meeting room set ups as required.

• Provide support on an individual basis to users at all levels of seniority on audio visual equipment, connectivity, and applications where appropriate.

• Regular room / systems checks (daily / monthly).

• Oversee preventative maintenance activities with proAV off site teams.

• Assist with Ad Hoc moves and changes.

• Maintain accurate asset schedule for location.

• Maintain critical spares holding for location / UK.

• Attend weekly service / ticket review meetings as required.

• Full time support Monday to Friday between the hours of 07:00 - 19:00 (shift / rota) Flex as required.

• Attend monthly service review meetings as required and prepare reports / stats.

*3% pension contribution (after 3 months probation period)