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Key Responsibilities:
Undertaking of any reasonable request from staff or clients regarding audio visual equipment and event presentation service.
Carrying out first line maintenance during non-presentation time.
Providing dedicated technical support for onsite events when required.
Ensuring that daily, weekly and monthly checking and ad-hoc testing is established and carried out as required.
Managing the return, repair, disposal process of all redundant equipment and if requested obtain quotes for replacements.
The de-rigging and storage of any mobile audio-visual equipment upon completion of events.
Communicating any defects to management detailing actions to localise any defect.
Ensuring that spare equipment is maintained in a serviceable state and that it is kept tidy, accessible and secure in provided areas.
Full management and reporting on location and usage of critical spares.
Provide support on an individual basis to users at all levels of seniority on Audio Visual equipment, connectivity and applications where appropriate.
Conduct daily morning meeting room testing of all technologies deployed.
Set up & support meetings & conferences as required.
Managing end to end support tickets through helpdesk i.e. return, repair, disposal process of all redundant equipment and if requested obtain quotes for replacements. The technician will keep a local log of tickets which shall be visible to the TEC Manager
The Technician shall attend weekly calls with the service account manager to run through any software / hardware issues.
Attend client service reviews with account manager and client.
Track and manage all AV requests received via dedicated AV Phone & Email.
Provide 1st line troubleshooting of any AV system failures.
Experience and good understanding of all technologies deployed.
Setup, testing, operation, and deinstallation of audio visual and video conference equipment.
Event Support preparation / rehearsals / Co-ordination of rental equipment.
Assist the client with basic video editing / creation of canvas wraps to help the client deliver the final cut.
Other duties will include:
Manage onsite service deliverables working in conjunction with help desk teams.
Full management and reporting on location and usage of critical spares.This also includes labelling of all spares.
Act as an ambassador and be a senior point of contact for the client.
Mentor support technicians and delegate responsibilities as and when additional or cover is required.
Ensure all managed service SLA's are delivered.
Have excellent communication, time management, presentation and organisational skills.
Be enthusiastic and self-motivated.
Be able to establish productive relationships with people at all levels.
Ability to use own initiative appropriately.
Customer focused and strong ability to deal with individuals on all levels in a friendly, welcoming and helpful manner.
