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ROLE SUMMARY
The AV Technician’s prime function is to provide AV technical support across all meeting rooms. The position involves a high degree of exposure, working sometimes with Executive Management and Managing Directors of the organisation to provide the services listed below.
Level 3 Engineer
Qualifications:
- All the skills of a Level 3 Technician
- Extensive experience with Cisco AV technologies and all other AV technologies deployed.
- Extensive experience with Cisco and Codian Infrastructure (Codian MCU, Codian ISDN GW, Cisco VCS-c,-e, Cisco TMS)
- Extensive experience in configuring and troubleshooting Cisco Endpoints, extensive experience in supporting global and high-profile events.
- Extensive IP knowledge
- Industry standard certification (Avixa, Polycom Sound Structure, Crestron,Extron, TMS, Codian MCU, Codian ISDN GW, Cisco VCS-c, -e)
- Lead the administration of the multimedia infrastructure along with providing improvements based on observed and measured network behaviours.
- Standardisation and simplification of the video infrastructure wherever required.
- Recommend tactical and strategic solutions for video networking and collaboration capabilities.
- Strong written and verbal communication skills to any level of users in the firm
- Experience working in a global environment.
- Strong organisational and project management skills
All daily functions and duties:
- Project management
- In conjunction with operations scope of works, assist AV Projects Manager with any AV related projects or installations.
- Primary support for troubleshooting all multimedia infrastructures.
- Primary Support for configuring, troubleshooting and deploying Cisco Codecs andconfiguring TMS templates to be pushed out to endpoint.
- Provide infrastructure support for global events.
- Provide AV engineering support and roadmap planning.
- Provide AV Infrastructure design.
- Participate in an on-call rotation to provide after-hours emergency support (subject to Ad Hoc/Out of Hours Fees.)
- Proactively finding faults and upgrading/enhancing Multimedia capabilities
