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Desirable skills;
-Minimum of three years corporate AV support background.
-Knowledge of Audio-Visual systems and technologies.
- Knowledge in Event audio, video and lighting equipment both digital and analogue.
- Ability to quickly adapt to changing needs, infrastructure, and evolving business processes.
- Ability to multitask and work under pressure to meet strict deadlines.
- Remain client facing and calm under pressure at all times.
- Have excellent communication, time management, presentation and organizational skills.
- Be enthusiastic and self-motivated.
- Be able to establish productive relationships with people at all levels.
- Ability to use own initiative appropriately.
- Customer focused and strong ability to deal with individuals on all levels in a friendly, welcoming and helpful manner.
Operational responsibilities to include:
- Service Ownership of all aspects of day-to-day delivery to our clients and partners.
- Primary point of contact onsite for our client.
- Staff management to the onsite team/s and rota.
- Provide comprehensive reporting to the service delivery and account manager.
- Attend monthly and quarterly service review meetings.
- Provide a senior level of technical support at the point of escalation.
- Operational coordination between our teams, including the technical helpdesk, field service, projects teams and client liaison.
- Audio Visual support onsite when required; this could be supporting events, VIP meeting room support and hybrid meeting support.
Expectations of an onsite Lead Technician:
- Strong leadership and team building initiatives.
- Assist with the recruitment process when required to conduct interviews and provide feedback to our recruitment officer.
- Conduct weekly meetings to consistently improve the onsite service.
