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Job Requirements
High School Diploma, or equivalent is required. Bachelors degree is preferred.
3+ years of audio visual experience
1+ years of supervisory experience
Working knowledge of audio visual equipment in a live show environment
Experience handling pre-planning and operations of large audio visual events
Proficiency with the use of computer hardware
Proficiency with computer software and programs, including the Internet and Microsoft Office
Effective leadership abilities and customer satisfaction focus.
Operations Management
Directs the operations team on daily equipment setups and strikes.
Drive Results - Ensures appropriate business levels will be accommodated by scheduled staff members and delegates tasks appropriately.
Delivers World Class Service by mentoring and supervising operational staff to provide outstanding customer service, ensuring that room sets are completed according to the companys standards.
Establishes excellent working relationships with hotel/venue staff and executives, team members, neighbouring locations and all vendors.
Utilises the billing system to coordinate invoicing activities and ensures accuracy.
At times, attend operational venue meetings such as daily stand-up meetings with venue operations staff
Promote a healthy and safe working environment at all times, ensure that all HSE guidelines are properly implemented, and provide feedback to the Health and Safety Manager on all HSE issues at the venue.
Asset Management
Ensures that inventory control procedures are followed to maintain proper inventory levels while also maintaining safety, security, and quality assurance of all gear.
Manages the on-site equipment inventory and sources internal gear from other locations before sub-renting externally.
Ensures that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel.
See the Bigger Picture - Keeps the inventory in good working condition and acts quickly to have gear repaired as necessary.
Researches and remains current on new technology and equipment to purchase.
People Development
Maintains a positive employee relations environment for all team members.
Value People - Manages staff to support the growth of the business and accomplish the organisational goals.
Provides focused and continued coaching to develop the skills of team members.
Manages HR activity including selection, performance management, and training and development, where appropriate.
Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards.
Do the Right Thing - Supports property-wide training programmes including but not limited to Safety, Educational and Employee Enhancement programmes.
Recommends team members for additional training opportunities as needed.
Competencies
Communication
Exceeding Customer Expectations
People Development
Teamwork
Concern for Quality
Team members must be able to meet some physical demands in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
