Direct Payments Financial Monitoring Officer - Hybrid

Job Advertisement: Direct Payments Financial Monitoring Officer

Location: Richmond and WandsworthContract Type: Temporary (3 months) likely extension Salary Range: £18.27 per hour PAYE or £23.62 per hour Umbrella Working Pattern: Full Time 36 hours - Minimum 2 days in the office

Are you passionate about delivering high-quality financial services in the public sector? Our client is seeking a dedicated Direct Payments Financial Monitoring Officer to join their team. This role is part of the Shared Staffing Arrangement between Richmond and Wandsworth, focused on providing responsive and effective services to adults in need of support.

We are looking for someone with experience in a finance role to join our team. As we are committed to giving our residents the highest standard of service, you will have a proven 'can do' attitude, be customer focused with excellent communication skills, both written and verbal. You will be proficient in the using Microsoft packages including SharePoint.Experience in delivering accurate work to agreed timescales is essential as well as keeping files and information up to date.The role is varied, has complex and challenging cases but is rewarding. You will join a team of five who support each other, share ideas and learning.Essential Qualifications, Skills and Experience- Effective communication and interpersonal skills.- Commitment to maintaining and improving the quality of services provided- Experience of analysing information and reconciling accounts- Finance experience- Able to use standard IT packages (Microsoft Office) to a high standard- Good oral and written skills

Key Responsibilities:

• Input and maintain accurate data in the social care information system, ensuring timely payments for Direct Payment services.
• Provide project support for Direct Payment systems and processes.
• Scrutinise financial information and manage bank details for service users, ensuring compliance and accuracy.
• Process regular payment cycles to guarantee service users receive their funds promptly.
• Conduct financial monitoring of Direct Payment prepaid accounts, auditing bank statements, and resolving queries.
• Analyse financial data to assess risks, identify safeguarding issues, and report any misuse or fraud.
• Support debt recovery efforts and negotiate repayment terms with service users.
• Collaborate with external third-party providers and internal stakeholders to streamline processes and ensure effective service delivery.
• Facilitate training and induction sessions for colleagues to enhance understanding of Direct Payment processes.

Essential Skills:

• Strong data entry and analysis skills.
• Proven experience in financial monitoring and budget management.
• Excellent communication and negotiation abilities.
• Problem-solving skills and a proactive approach to addressing issues.
• Ability to update policies and procedures effectively.
• Exceptional customer service orientation.

What We Offer:

• The opportunity to work in a dynamic environment where innovation is encouraged.
• Professional development and progression opportunities within a large organisation.
• A chance to contribute to improving services for vulnerable adults in the community.

Qualifications:

• A background in finance, social care, or a related field is desirable.
• Familiarity with financial systems (Mosaic, Integra) is an advantage.
• Basic understanding of employment law, tax, and national insurance requirements is beneficial.

If you are ready to take on a rewarding role that makes a difference in people's lives, we invite you to apply. Join our client in their mission to provide high-quality, responsive services while ensuring public funds are used appropriately.

Application Process:

To apply, please submit your CV and a cover letter outlining your relevant experience and skills. Applications will be accepted until the position is filled.

Note: The Shared Staffing Arrangement is committed to promoting equality, diversity, and inclusion in the workplace. We welcome applications from all backgrounds and communities.

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