Financial Inclusion Officer

Financial Inclusion Officer needed in Ealing Paying £20.52 per hr Ref 8026

• Promote Rent Payment: Reduce legal actions and costs by promoting rent and service charge payments through presentations and publications.
• Pre-Court Protocol: Ensure all pre-court actions are followed, offering advice to tenants to avoid legal action.
• Eviction Prevention: Work with Court Officers to prevent eviction by reaching payment agreements with residents.
• Universal Credit Support: Assist in Universal Credit delivery and provide advice to residents.
• Collaboration with DWP: Build relationships with DWP for a comprehensive referral and advice service.
• IT System Updates: Maintain IT systems for Universal Credit and welfare reform, providing statistical information as needed.
• Resident Engagement: Draft presentations and publications to promote rent payment and income maximisation.
• Sheltered Housing Support: Advise Sheltered Housing residents on rent payments and welfare benefits.
• Home Visits: Verify residents’ circumstances and documentation through home visits.
• Support Vulnerable Residents: Ensure vulnerable and ethnic minority residents understand advice, consequences of non-payment, and receive appropriate assistance.
• Fraud Referral: Refer suspected fraud cases to the Audit & Investigation team.
• Income Maximisation: Promote rent payment and income maximisation at resident meetings and events.
• Benefit Knowledge: Maintain knowledge of benefit regulations to advise residents and maximise their income.
• Debt Advice: Advise residents on debt management, budgeting, and negotiating with creditors.
• Performance Management: Participate in team meetings and performance management.
• Correspondence and Reporting: Draft correspondence, compile reports, and explain rules to tenants.
• Liaison: Work with banks, credit unions, DWP, and other agencies.
• Financial Assistance: Assist residents with requests for financial aid.
• Debt Recovery Negotiation: Negotiate debt recovery rates with relevant officers and agencies.