Income officer

Novax Recruitment

Posted 12 hours ago, valid for 10 days

London, Greater London E10 6EJ, England

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

The Hackney Council is looking for an Income Collection Officer to manage temporary accommodation accounts and ensure efficient rent and service charge collection.
The role involves assisting tenants with housing benefit applications and providing financial capability advice.
Key responsibilities include engaging with residents in arrears, providing front-line support at the Hackney Service Centre, and representing the council at possession hearings.
Candidates should have at least two years of experience in a similar role and a strong understanding of welfare and housing legislation.
The salary for this position is competitive and commensurate with experience.

Income Collection Officer - Hackney Council

Our client is one of the UK's highest-performing local authorities, delivering outstanding services to a diverse and vibrant community. We are seeking a dedicated Income Collection Officer to manage temporary accommodation accounts and ensure the efficient collection of rent and service charges while supporting residents in sustaining their tenancies.

Key Responsibilities:

Manage a portfolio of temporary accommodation accounts, ensuring timely rent collection.
Assist tenants with housing benefit applications and financial capability advice.
Engage with residents in arrears, including home visits and pre-legal stage appointments.
Provide front-line support at the Hackney Service Centre for income-related queries.
Identify accounts requiring possession action and serve notice-seeking possession.
Represent Hackney Council at possession hearings and coordinate evictions when required.
Work with internal teams and external agencies to provide joined-up support services.
Maintain accurate records in line with GDPR and stay updated on welfare and housing legislation.

Apply now in a few quick clicks

Income officer

Complaint Investigator

Income Recovery Officer Temp: London

Spanish Speaker - Banking Assistant