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Sales Consultant - Contact Centre Solutions
- Salary of £65,000 - £80,000 dependent on experience + 10% Bonus
- Mixture of home working and visits to client sites across the UK (mostly in the South).
About the Role:
Join a leading digital transformation consultancy, renowned for excellent career progression opportunities.
They are looking for an experienced and results-driven professional to join their go-to-market sales team. This role offers an exciting opportunity to shape the future of customer experience by helping clients transform their contact centres, implement cutting-edge tools like Generative AI, and achieve strategic goals such as cost reduction and revenue generation.
Key Responsibilities:
- Lead the development and execution of a sales pipeline, leveraging an established portfolio of opportunities.
- Collaborate with clients to transform contact centre technology and implement innovative solutions, including Generative AI and automation tools.
- Drive cost-reduction strategies while identifying opportunities to generate additional revenue for clients.
- Provide end-to-end support for digital transformation initiatives, including solutioning of large-scale Business Process Outsourcing (BPO) deals.
- Sell both Business Operations (BPO) and Outsourcing solutions, ensuring alignment with client needs across industries.
- Work closely with internal teams to design and deliver comprehensive solutions that integrate technology, operations, and workforce optimization.
- Build and maintain relationships with key stakeholders across multi-client environments, ensuring successful delivery of transformative outcomes.
Qualifications and Skills:
- Demonstrated success in selling outsourcing services and/or developing BPO solutions.
- Expertise in contact centre and CX transformation, including the implementation of digital tools and technologies.
- Strong exposure to working in multi-client environments, with the ability to manage complex stakeholder relationships.
- Comprehensive knowledge of process optimisation, workforce management, and analytics to enhance service delivery.
- Demonstrated ability to design and execute large-scale, transformative deals that meet both client and business objectives.
- Strong commercial acumen and a track record of delivering measurable business outcomes.
What's on Offer:
- The opportunity to work on transformative projects with a pipeline of exciting opportunities already in place.
- Support for professional growth and career development through exposure to cutting-edge technologies and diverse industries.
- Receive private healthcare and a flexible benefits package, including a 10% bonus.
- The chance to drive meaningful impact through cost-saving, revenue-generating, and technology-driven solutions.
