Customer Account Manager B2B - up to 50k bonus

Customer Account Manager (B2B) - up to 50k + bonus

Role is remote with occasional trips to the London office, (location dependant)

We're looking for Customer Account Manager to join our client's team to build and manage strong relationships with their biggest accounts. This is not a sales role - we are looking for someone who will build strong relationships with key customers, genuinely listen to their needs, and help advise them on tailored solutions, with support from a bid team, sales and technical people. If you have experience in managed service or longer contract delivery that would be IDEAL, especially with experience in finding and removing roadblocks, bottle necks, isolating and managing service issues etc

You will be the key point of contact so we're looking for someone who is excellent at communicating and thrives on customer interactions, who is calm, consistent, measured and reliable in their responses.

Key Responsibilities:

• Manage and nurture relationships with key accounts, ensuring long-term satisfaction and engagement.
• Act as the main point of contact for clients, providing advice and guidance on how the company can best support them.
• Understand customer needs and challenges, offering practical solutions that align with the company's capabilities.
• Collaborate with internal teams to ensure a seamless customer experience.
• Keep clients informed about relevant products, services, and opportunities that could benefit them.

What We're Looking For:

• A confident communicator who enjoys building and maintaining relationships. You must have excellent English communication skills (both written and spoken)
• Experience in account management, customer success, or a similar client-facing role, especially around longer contracts, service-oriented delivery MSP etc.
• The ability to listen, understand, and provide thoughtful recommendations.
• Strong organisational skills and a proactive approach to managing customer relationships.
• A friendly, approachable, and professional attitude.

Why Join?

• Work with a well-established and reputable company with a fantastic client base.
• Enjoy a collaborative and supportive team environment.
• Competitive salary and benefits package.
• Opportunities for growth and development within the company.

If you're passionate about people and love helping customers get the most out of a company's offerings, we'd love to hear from you! Click 'Apply Now', or send your CV to faye . landells @ circlerecruitment . com

Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.