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The Role:
- Proactively manage and grow your client portfolio by delivering exceptional service to allocated accounts, ensuring high-quality deliverables, and identifying opportunities for expansion. Position the company as a trusted, long-term partner to strengthen client loyalty and increase retention.
- Drive commercial growth by strategically planning client engagements, touchpoints, and communication schedules. Focus on building deeper client relationships that unlock additional revenue streams and support long-term, sustainable growth.
- Ensure data accuracy and transparency in CRM by maintaining up-to-date client records, including rate levels and key intelligence. Take full responsibility for the quality and precision of client-facing information, ensuring seamless service and operational visibility.
Key Responsibilities:
- Nurture and grow relationships with key accounts, ensuring their needs are met and exceeded
- Develop and execute strategic account plans to drive revenue growth and maximize profitability
- Focus on retaining, growing and developing existing clients, together with generating new business in line with KPI’s
- Utilize the CRM system effectively for tracking, monitoring, reporting, and strategically planning business opportunities.
- Establish and maintain client rates , promptly adjusting them to prevent expiration
- Oversee data integrity and promptly alert operations managers to any discrepancies
- Ensure accurate client data management, consistently updating information, and promptly responding to critical changes, such as identifying and addressing at-risk clients.
- Set communication schedules and touchpoints for client accounts, with minimum expectations of one client meeting per month and quarterly business reviews
- Play a key role in new business pitches and hold responsibility for the effective on-boarding of new clients.
- Act as the key interface between the allocated customers and all relevant departments.
- Resolve customer issues and complaints promptly to maintain trust and satisfaction
- Proactively assess and validate customer needs, consistently striving to exceed expectations
- Maintain the revenue and gross profit of each account, actively pursuing all additional revenue streams opportunities
- Monitor commercial performance using key metrics and reporting tools.
- Understand the value drivers of the business and identify profitable commercial opportunities to grow revenue and market share
- Forsee industry changes and implement strategic management to navigate transitions effectively
- Represent the company at external events such as networking events, conferences and exhibitions to enhance and strengthen the company’s profile and optimise all business development opportunities
Our ideal candidate
- A successful and proven track record in a Key Account Management role or Business Development role within a freight forwarding company is essential
- Proficient communicator with excellent Interpersonal skills
- Experience in building relationships both externally and internally
- Strong organisation and time management skills to manage multiple accounts
- Self-motivated and result-orientated mindset
- A solid understanding of customer supply chains, particularly within the food sector, is desirable
- Good understanding of the current market and supply chain challenges
- Excellent Tech skills in order to confidently sell our digital supply chain management solution
- Strong strategic thinking skills with the ability to plan long term business growth with top clients
- Outstanding analytical skills with ability to conduct client data review and communicate to the customer the value of our offerings both strategically and financially
