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Head of Account Management
London/ Hybrid
£70,000 - £90,000
Company Overview
Cobalt Recruitment is proud to partner with a leading PropTech provider based in London. This innovative company is at the forefront of digital transformation in the property sector, offering cutting-edge software solutions to streamline property management, enhance client engagement, and optimise operational efficiency. They are now seeking a dynamic and experienced Head of Account Management to join their leadership team and drive growth through exceptional client relationships.
Role Responsibilities
- Develop and implement the account management strategy, aligning with business goals to drive revenue growth, retention, and client satisfaction.
- Build, mentor and lead the account management team to deliver exceptional service.
- Serve as the primary point of escalation for key accounts, ensuring client needs are met and relationships are nurtured.
- Build strong relationships with key clients, acting as their advocate within the company.
- Deliver engaging and informative product demonstrations tailored to client needs.
- Educate clients on how additional software can enhance their operations.
- Continuously evaluate and improve customer success workflows, tools and technologies.
- Provide regular reports to the leadership team on customer success performance and insights.
Role Requirements
- Proven track record and experience with Property Management Software - Yardi, MRI, Qube, Tramps.
- Demonstrated success in building and managing high-performing teams.
- Exceptional communication and negotiation skills, with a consultative approach to client engagement.
- Strong commercial acumen, with experience managing budgets and achieving financial targets.
- Ability to work cross-functionally and influence stakeholders at all levels.
