An opportunity has arisen for an Onboarding Executive to join a busy and fast-growing merchant services provider, with a busy portfolio of SME businesses, great relationships with a wide range of card acquirers, and a brilliant team of payments professional who work on a hybrid basis from offices in London. As an ISO, they work with many different partners and due to continued growth, are keen to hire an administration superstar to join the team! What you’ll be doing as Onboarding Executive:Your main role involves looking after the onboarding processes. This role is essential in ensuring smooth transitions on to the systems for new merchants when they join. This is a hybrid working role, between home and the London office. Responsibilities:

Application Processing: Efficiently handle new applications, COLES, and change of acquirers.
Document Management: Review and save necessary documents and KYC information, ensuring compliance with industry standards.
Sales Pipeline Monitoring: Regularly check the sales pipeline and follow up with banks for application updates to ensure timely processing.
Reporting: Prepare and send weekly out-of-SLA reports.
Document Collection: Proactively chase representatives and merchants for missing documents, such as KYB for leasing, to ensure complete application files
Merchant Setup: Set up merchants with additional MIDs, including, eCommerce, EPOS and Smarter Dashboard / additional sites, to accommodate their business needs.
Bank Detail Changes: Action changes of bank details, ensuring accuracy and security.
Customer Support: Answer calls and queries from merchants, offering human assistance and maintaining high customer satisfaction.
Terminal Orders: Assist admin team with additional terminal orders to meet merchant requirements.

What we’re looking for in an Onboarding Executive:

You'll be a fantastic administrator with strong attention to detail and organisational skills, excellent communication skills, both written and verbal, with a good telephone manner.
Ability to manage multiple tasks and prioritise effectively in a fast-paced environment, experience with CRM systems and onboarding processes is a plus.
Familiarity with KYC and KYB processes
Merchant services, payments or card acquiring experience would be useful
Proactive and continuously seeking to improve and develop systems.
Able to manage tasks timely and under pressure, as a core person of the business where all people ask for support and queries on applications.

To apply for this role as Onboarding Executive, please click apply online and upload an updated copy of your CV.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.

Onboarding Executive Payments/Merchant Services/Card Acquiring

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