Head Concierge

Millennium Gloucester Hotel London Kensington is seeking a Senior Concierge who will be responsible for taking complete control of the Concierge Department; including day to day running, organisation and planning of Concierge, Porterage and Doorman services over a 24 hour period.

The Senior ConciergeKey Responsibilities will include:

• Guest liaison and client loyalty development; to be willing to contact guests at any point to solve any queries that may arise and to build contact with regular guests.
• To ensure the hotel provides a courteous and professional service at all times with regard to arranging tours, reservations, tickets and any other reasonable requests as required by guests in accordance to the Concierge S.O.P
• To ensure all incoming and outgoing luggage handling is efficient, with accurate administration and record taking at all times in accordance to the Concierge S.O.P.
• To ensure the Concierge Desk is effectively manned at all times and that telephones are answered promptly and courteously at all times.
• To ensure taxis are available promptly at the hotel, with all bookings handled through the correct channels.

The Experience & Qualifications for Senior Concierge:

• Excellent attention to detail and accuracy.
• Excellent written/verbal communication and the ability to communicate across all levels of an organization.
• Confident individual who is adept in prioritising and managing multiple projects and tasks simultaneously.
• Ability to take the initiative and deal with unexpected situations and last minute changes.
• Ability to deal with sensitive and confidential data.

The successful candidate will be:

• Enthusiastic, self-motivated, proactive, resourceful with excellent attention to detail
• Demonstrate excellent presentation, negotiation and communication skills with the customers and other hotel departments
• Team worker
• Ability to work under pressure in a fast pace environment

About the Hotel

The Millennium Gloucester Hotel London Kensington is an impressive 4-star deluxe hotel in the heart of charming Kensington and a minutes walk to Gloucester Road Underground station, allowing convenient access around London.

The hotel boasts 610 spacious guest rooms and Guests will be spoilt for choice with the array of dining facilities available, including the hugely popular Humphreys Café & Bar, South West 7 and the Bombay Brasserie.

The hotel is also home to the Millennium Conference Centre which is the perfect place to host your event, with a variety of flexible meeting spaces, including 26 versatile function rooms covering a total of 1,600m2 and the capacity to accommodate up to 600 delegates. The impressive conservatory can cater for up to 300 guests and features palm trees, a piano, exclusive bar area and dance floor.

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into four collections; Lengs Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests

For you

We offer a benefits package including:

• Social Events, Wellbeing and Team Activities
• Training and development
• Cash Health Plan cover option available
• Pension Salary Sacrifice Scheme
• Career development and salary reviews
• Interest free Season Ticket Loan Scheme
• 1 Volunteer Days per year (fully paid and in addition to your annual leave)
• Complimentary meals prepared for you by our chefs
• Length of Service related holiday scheme
• My Millennium discount perks
• Discount on Accommodation worldwide and 50% Food and Beverage Outlets
• Life Assurance
• Recommend a Friend Scheme

As well as real opportunities to develop and gain promotion within the industry.

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.