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Job Summary: The Sales Development Representative (SDR) is responsible for generating and qualifying leads to build a strong sales pipeline. This role focuses on prospecting, initial engagement, and scheduling meetings with potential clients interested in tech-driven CX solutions and BPO services. Working closely with the sales and marketing teams, the SDR plays a critical role in identifying opportunities and nurturing relationships with prospective clients. The ideal candidate is proactive, resilient, and thrives in a fast-paced, target-driven environment.
Key Responsibilities:
Lead Generation and Prospecting:
? Research and identify potential clients in the UK market who may benefit from tech-driven CX solutions and BPO services.
? Utilize tools such as LinkedIn, CRM systems, and marketing databases to find and connect with prospects.
? Conduct cold outreach through calls, emails, and social media to initiate conversations and generate interest.
Qualification and Pipeline Building:
? Engagewith prospects to understand their business needs and challenges.
? Qualify leads based on pre-defined criteria and hand over to the sales team for further engagement.
? Maintain a healthy pipeline of qualified leads to support revenue growth targets.
Collaboration with Sales and Marketing Teams:
? Workclosely with the sales team to develop targeted outreach strategies and campaigns.
? Collaborate with marketing to leverage content and campaigns for lead nurturing.
? Provide feedback on market trends, prospect pain points, and campaign effectiveness.
CRMManagement and Reporting:
? Maintain accurate and up-to-date records of lead interactions in the CRM system.
? Track and report on KPIs such as outreach metrics, lead qualification rates, and meeting schedules.
? Prepare weekly and monthly reports on pipeline development and progress toward targets.
Market Research and Insights:
? Stay informed about industry trends, competitor offerings, and emerging technologies in the contact center and BPO industries.
? Identify key decision-makers within target organizations and craft personalized outreach strategies.
Qualifications:
Education and Experience:
? Bachelor’s degree in business, marketing, or a related field.
? 1-3years of experience in sales development, lead generation, or a similar role.
? Experience in the BPO or CX technology industry is preferred but not required.
Knowledge and Skills:
? Strong communication and interpersonal skills, with the ability to build rapport quickly.
? Proficiency in CRM tools and sales enablement software.
? Resilience and adaptability in managing rejection and maintaining high activity levels.
? Aresults-oriented mindset with a focus on meeting and exceeding targets.
? Basic understanding of tech-driven CX solutions and BPO services.
Work Environment:
? The role will be fast-paced and dynamic environment with a focus on achieving measurable results.
? Opportunities to collaborate with global teams and learn from experienced sales professionals.
This role positions the Sales Development Representative as an essential contributor to building a robust sales pipeline and driving business growth within the UK market
