- Conducting a thorough analysis of the current manual process, mapping out each step and identifying bottlenecks, redundancies, and inefficiencies
- Collaborating with process owners and stakeholders to understand business requirements, objectives, and challenges associated with the process
- Working with stakeholders to gather detailed functional and technical requirements for the automation solution
- Translating business needs into clear, concise, and comprehensive documentation for use by development teams
- Developing a vision for the automated process that aligns with business goals and reduces the complexity of the current manual operations
- Collaborating with IT and development teams to design, prototype, and validate automation solutions
- Ensuring the solution is scalable, reliable, and integrates seamlessly with existing systems
- Leading the project from inception to completion, managing timelines, resources, and stakeholder expectations
- Creating and maintaining project documentation, including business cases, project plans, and status reports
- Identifying and mitigating potential risks and issues that could impact the success of the project
- Coordinating and leading user acceptance testing (UAT) to ensure the automated solution meets business requirements and quality standards
- Overseeing the implementation and deployment of the automated process, ensuring minimal disruption to operations
- Developing training materials and providing training to end-users to facilitate a smooth transition
- Monitoring the performance of the automated process post-implementation, identifying areas for further optimization
- Collecting feedback from stakeholders and end-users to refine and enhance the automation solution
- Staying informed on emerging automation technologies and best practices to continuously improve processes
- Minimum 5 years of experience of analytics experience with a focus on process improvement and automation
- Comprehensive experience of process mapping, modelling and implementing changes specifically with automation
- Advanced understand of Google Sheets, Excel and knowledge of SQL
- Experience Developing a vision for the automated process that aligns with business goals and reduces the complexity of the current manual operations