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- Supporting BRDs in managing stakeholder relationships and ensuring effective communication between underwriting teams, business functions, and Technology & Operations.
- Assisting underwriting and supporting functions in submitting change requests, ensuring their needs are clearly understood, and validating that requests align with business priorities.
- Centralising the intake of change requests, conducting high-level assessments, and working with business stakeholders to determine priorities.
- Holding development teams accountable for delivering prioritised work requests and projects while maintaining coordination with business users.
- Building and maintaining strong relationships with underwriting teams, providing support on system-related requests and issue resolution.
- Acting as a key contact for escalations and incidents, ensuring swift resolution in collaboration with relevant teams.
- Supporting Technology & Operations teams, including project managers, testers, and developers, by providing underwriting-specific insights and business context.
- Assisting in the preparation of business cases, including background analysis and supporting materials.
- Managing small change initiatives from initiation to resolution in partnership with underwriting teams and technology functions.
- Ensuring smooth transition from business cases to project execution by supporting project managers and maintaining stakeholder engagement.
- Supporting underwriting and operational teams throughout the change lifecycle, improving adoption and business outcomes.
- Identifying and escalating risks and issues to the appropriate teams for resolution.
- Developing and maintaining process documentation related to business relationship management activities.
- Negotiating and influencing stakeholders to resolve conflicts and drive alignment.
- Managing relationships across multiple regions and business functions.
- Ability to travel as required.
- Extensive experience in underwriting practices and supporting functions within commercial and specialty insurance.
- Minimum 10 years’ experience in a Business Analyst or similar role within Technology or Operations.
- Strong understanding of the technical and operational challenges faced by underwriting teams in a global business.
- Experience working with commercial and specialty insurance products, underwriting processes, and related technology systems.
- Familiarity with the project delivery lifecycle, with evidence of contributing to successful business initiatives.
- Proven ability to engage with stakeholders at various levels across different geographic regions.
- Strong proficiency in Microsoft Office (Excel, Word, PowerPoint).
- Exposure to multiple project methodologies is beneficial.
- Relevant business analysis qualifications are advantageous.
- Excellent business analysis and stakeholder management skills.
- Strong problem-solving and analytical abilities, particularly within underwriting operations.
- Effective negotiation and influencing skills.
- Strategic mindset with the ability to plan and execute effectively.
- Self-motivated, performance-driven, and adaptable.
- Strong communication skills, both written and verbal.
- Ability to manage multiple projects simultaneously.
- Team-oriented, with a collaborative approach to work.
