The Business Analyst will play a vital role in managing our client's ICTS projects and enhancing business processes, ensuring they align with ISO standards, regulatory requirements, and the organisation’s ICT strategy. This position is responsible for project lifecycle management, requirements analysis, SharePoint content development, and the administration of Moodle and Azure services. Additionally, the role will support ICT training, contribute to ISO compliance audits, and manage ICTS communications through newsletters and other channels.

Key Responsibilities

Project Management:

Lead and coordinate ICTS projects from initiation through completion, track progress, mitigate risks, and ensure compliance with ISO standards and organisational protocols.

Business Process Analysis:

Analyse business processes, document requirements, and create software requirement specifications. Facilitate unit and integration testing and assist users in acceptance testing.

SharePoint Content Management:

Develop, update, and manage SharePoint content, optimising for accessibility and effectiveness.

Learning Management System (LMS) Administration:

Oversee Moodle administration, configure courses and user roles, troubleshoot issues, and stay updated on Moodle plugins and best practices.

ISO Compliance and Audits:

Support ISO compliance by managing and auditing the Integrated Management System, focusing on ISO 27001, ISO 9001, ISO 20000-1, and ISO 27701 standards.

Training Development and Delivery:

Design and deliver comprehensive training programs for ICTS tools and processes to improve organisational efficiency and compliance.

ICTS Communication:

Manage internal communications via the ICTS newsletter, providing updates and information to enhance staff engagement with ICT services.

Web Application Support:

Assist in developing and maintaining web applications using C#, ASP.NET, MVC, and related technologies.

Azure and DevOps Support:

Help manage Microsoft Azure applications, including Function Apps, Logic Apps, and CI/CD pipeline automation to optimise deployment, scalability, and reliability.

Troubleshooting and Optimisation:

Troubleshoot and resolve issues related to ICT systems to maintain optimal performance.

Qualifications and Experience

Education:Bachelor’s degree in Business Studies, Information Systems, Computer Science, or a related field, or equivalent experience.

Certifications:PRINCE2, Agile Methodology, ISO/IEC 27001 Lead Auditor certification, or other relevant certifications in business analysis or project management.

Experience:

Minimum of 2 years in Agile project management and business analysis.
Hands-on experience with SharePoint content updates (knowledge of SharePoint administration a plus).
Familiarity with migration tools and strategies.

Technical Skills:

Proficiency in Moodle administration is highly desirable.
Working knowledge of Microsoft Office 365, SharePoint Online, and Azure.
Experience with DevOps, including CI/CD pipeline setup and deployment automation.
Programming experience in C#, ASP.NET, MVC, SQL, JavaScript, HTML, and CSS.
Data analytics and reporting (e.g., PowerBI) is a plus.

Soft Skills:Excellent problem-solving skills, attention to detail, a disciplined approach to software development, and strong interpersonal skills.