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Are you passionate about customer experience within the property world? Do you enjoy creating experiences and destinations that clients are proud of and customers love to visit? We're looking for a talented Customer Experience Strategy Consultant to help shape innovative solutions for commercial and residential real estate clients.
What You'll Be Doing:
- Collaborate with commercial and residential real estate clients to identify and implement Customer Experience improvements.
- Lead discovery workshops and create customer journey maps.
- Conduct fieldwork and research for Customer Experience journeys.
- Build and manage surveys and digital campaigns.
- Analyze both quantitative and qualitative data to identify opportunities for enhancing customer satisfaction and asset performance.
- Support new business pitches and contribute to the development of client presentations.
- Represent the company at industry events and networking opportunities.
What We're Looking For:
- Proven experience in customer experience roles, with a background in property management and occupier relationship management.
- A strong passion for customer experience and a drive to improve service delivery.
- Expertise in customer journey mapping.
- Strong communication, presentation, and report-writing skills.
- Proficiency in Microsoft Excel, including PivotTables, VLOOKUP, and SUMIF.
Why Apply?
You'll have the chance to work with leading clients, drive innovative CX strategies, and grow within a supportive, collaborative environment.
You will also have access to a comprehensive benefits package including up to 12% pension, private ,medical care, critical illness cover, enhanced maternity and paternity, and much more!
If you're passionate about customer experience and ready for a new challenge, please apply today!
