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Incident Management & Jira Risk Consultant - DORA/Operational Resilience
Robert Half is supporting their client, a leading Global Consulting Firm, in the search for a Jira Consultant with expertise in designing, configuring, and optimising Jira environments for incident management, IT risk workflows, and resilience reporting. This role supports a global consultancy and their end client, a top-tier global investment bank, in streamlining and aligning Jira-based incident processes with regulatory frameworks such as DORA.
Assignment Details:
Location: London (Hybrid - 3 days per week in-office, with remote flexibility)
Duration: Initial 3 months (strong likelihood of extension for implementation phase)
Day Rate: £600 p/day via PAYE (employer's NI & tax deducted at source - no umbrella company fees) plus accrued holiday pay at 12.07%
Start Date: ASAP, subject to standard financial & criminal background checks
Key Responsibilities:
Jira Design & Configuration
- Configure and optimise Jira workflows, issue types, and custom fields for incident lifecycle tracking
- Build dashboards, filters, and automation rules for real-time reporting and escalation
- Streamline incident, risk, and change processes into Jira for consistency and auditability
- Integrate Jira with Confluence and/or other tooling for knowledge management and collaboration
- Support Jira governance including RACI ownership, SLA setup, and control reporting
Incident & Operational Risk Alignment
- Translate operational risk and IT incident policies into Jira workflows
- Support IT and Risk teams with setting up governance controls, approvals, and escalation paths
- Align Jira workflows with regulatory requirements, particularly DORA and ITDR protocols
- Work with internal and client-side SMEs to standardise usage across regions and teams
Requirements:
- Proven experience as a Jira Consultant, Admin, or Product Owner - ideally in enterprise environments
- Strong Jira configuration experience (Cloud or Server/DC), including workflow and permission schemes
- Familiarity with incident management, IT risk, or ITSM practices
- Comfortable gathering requirements from risk, operations, and technology teams
- Previous exposure to financial services, investment banking, or consulting environments
- Knowledge of DORA, ITIL, or MIM/DR frameworks is highly desirable
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice.
