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- Lead and manage a team of business and test analysts, providing coaching, training, and oversight.
- Oversee hiring to maintain a robust team capable of supporting transformational and digital initiatives.
- Implement tools to facilitate collaboration and process mapping between project stakeholders.
- Establish standardized templates and mechanisms for documenting business, systems, and technical requirements.
- Collaborate closely with the Head of Change and Lead Project Manager for unified delivery approaches.
- Allocate resources effectively and participate in team-wide change forums for BAU and operational updates.
- Build strong relationships with internal and external stakeholders to drive seamless delivery.
- Act as the business analysis workstream lead on high-profile projects, capturing and defining business requirements, managing tech vendors, and ensuring integration success.
- Contribute to product roadmaps, backlog refinement, and cross-team collaboration.
- Identify challenges and provide solutions promptly.
- Uphold good conduct to deliver the best outcomes for customers and policyholders.
- Insurance experience and knowledge of insurance policy administration, policy lifecycles and workflows
- Exceptional stakeholder management and communication skills.
- Proven ability to coach, nurture, and develop high-performing teams.
- Deep understanding of business goals and the role of business analytics in achieving them.
- Expertise in writing user stories, acceptance criteria, and facilitating requirements documentation.
- Knowledge of insurance policy administration, lifecycles, and workflows.
- Strong facilitation, presentation, and negotiation skills.
- Ability to work independently and drive delivery outcomes.
- Desirable Skills & Experience:
- Experience of test analytics
- Knowledge of the Software Development Lifecycle
- Experience with Story Mapping
- Understanding of Restful APIs
- Experience conforming product definition to regulatory compliance requirements
- Experience of working at an InsurTech or setup on start-up
- Experience/Knowledge of structured or un-structured database architecture
- Generous Benefits Package: Including 25 days of annual leave (+ bank holidays), private medical and dental insurance, critical illness coverage, and more.
- Pension & Bonus: 10% non-contributory pension and eligibility for an annual bonus.
- Wellbeing Support: Access to wellbeing schemes, employee assistance programs (EAP), and health assessments.
- Hybrid Working Model: Work flexibly with IT support for a home setup.
- Professional Development: Support for study and continued learning.
- Sustainability Perks: Electric vehicle salary sacrifice scheme.
