You will play a vital role in analysing and improving mortgage processes, systems, and operations, using your mortgage knowledge and skills to proactively recommend and implement solutions. This role will contribute to mortgage originations by supporting the implementation of technical solutions. Our client is a solution led, specialist mortgage lender, offering a wide variety of niche mortgage products. This is a generalist role, and the post-holder does not have to be a technical BA but it is essential you understand the mortgage process and be technically minded.

Responsibilities of the Business Analyst

Become an expert in the operational processes that drive our business through understanding business needs and developing business processes to help successfully deliver them. This will include the design of process and the creation of procedures, reporting and customer documentation.
Perform comprehensive analysis of existing mortgage processes, systems, and procedures to identify areas for improvement and optimisation.
Collaborate with stakeholders to gather requirements and understand business needs.
Conduct detailed research and market analysis to stay abreast of industry trends, regulations, and best practices in mortgage lending.
Prepare and present reports, documentation, and presentations that communicate findings, recommendations, and proposed solutions to management and relevant teams.
Participate in the design, testing, and implementation of new mortgage systems, tools, and technologies, ensuring seamless integration with existing processes.
Collaborate with cross-functional teams to define and document business processes, workflows, and standard operating procedures.
Identify and analyse key performance indicators (KPIs) to evaluate the effectiveness of mortgage operations and propose strategies for improvement.
Strive for the best solution; You ask the right questions, challenge assumptions, and push for the best solutions—rather than just documenting what’s asked

Requirements of the Business Analyst

A mortgage generalist with solid experience working with a variety of mortgage products, lending regulations and market dynamics within the UK
Experienced working with agile methodology within the software development life cycle
Well versed with Microsoft Excel (or SQL), with a strong ability to manipulate and analyse data
Familiar with mortgage related software, such as loan origination systems (LOS), mortgage servicing platforms and customer relationship management (CRM) tools
Experienced as part of a project team, with proven responsibility and delivery of outcomes through gathering and challenging business requirements.

Benefits Include: Hybrid working - 3 days in the London office, Growth shares, 30 days’ holiday, plus bank holidays, Health cash plan, Salary sacrifice pension scheme, with an employee contribution of 5% and employer contribution of 3%

Mortgage Business Analyst