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Programme Manager - Contact Centre Outsourcing

Lorien
Posted 6 hours ago, valid for a day
Location

London, Greater London E10 6EJ, England

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • We are seeking a Programme Manager for a 6 to 12 month contract that is OUTSIDE IR35, focusing on aligning and optimizing initiatives across multiple teams.
  • The ideal candidate should have extensive experience in Project/Programme Management, with a strong emphasis on planning, organizing, and overseeing tasks to achieve successful outcomes.
  • Candidates must possess experience with contact center outsourcing strategies and be proficient in project and programme finance, including budgeting and financial analysis.
  • Expertise in Risk Management, Resource Management, and Data Analysis is essential, along with strong communication skills for effective stakeholder management.
  • The position offers a competitive salary of £600 per day and requires a minimum of 5 years of relevant experience.

We are looking for a Programme Manager for a 6 - 12 month contract - OUTSIDE IR35, you will play a pivotal role in aligning and optimizing our initiatives. Your responsibility is to understand and manage complex programmes of work which involve multiple teams across our Product and Technology landscape.

Skills and Experience:

  • An expert in Project/Programme Management, planning, organising, and overseeing tasks, resources, and timelines to achieve specific objectives and deliver successful outcomes within a defined scope.
  • A strong communicator, the ability to share or understand information, ideas and feelings successfully.
  • Experience with contact center Outsourcing / department wide outsourcing strategies.
  • Experienced in project and programme finance including budgeting, forecasting, financial analysis, and decision-making, to support strategic goals.????
  • Expert in Risk Management, identifies, evaluates and manages risks by developing and implementing risk management strategies, frameworks, policies, procedures and practices.
  • Extensive experience in Resources Management, acquires, allocates and manages resources in the most efficient and effective manner.
  • Technical Acumen, basic technical understanding to effectively communicate with development teams and understand technical constraints.
  • Advanced in Data Analysis, interpreting, cleaning, transforming, and deriving meaningful insights from complex datasets using statistical, computational, and visualization techniques to inform decision-making and drive actionable outcomes.
  • Stakeholder Management, organises, monitors and improves relationships with stakeholders.
  • Demonstrable experience of change management, the ability to plan, communicate, implement, and support the smooth transition of individuals and organizations through periods of significant change, ensuring successful adoption and minimal disruption.
  • Well-versed in crisis management, being prepared to handle unexpected challenges and crises, such as game launch issues or security breaches, is important for maintaining player trust.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.