Senior Business Analyst / CRM Specialist -Microsoft Dynamics - City Law Firm - London / Hybrid Working - £75k-£80k + benefits

Senior Business Analyst role
CRM implementation and solutions experience essential
City Law Firm, London / Hybrid Working
Experience gained in law firm / professional services required
£75k - £80k + extensive benefits package

We have an exciting opportunity for a Senior Business Analyst, with strong CRM implementation and management experience, to join a leading City Law firm on a permanent basis as soon as possible.

Having gained a good understanding of the firm’s core applications, processes and systems, you will assist with the development and management of projects, engaging with practice areas and departments to shape and scope the projects and deliver working solutions for the firm.

We’re looking for someone with experience in a legal firm (or professional services environment) in a business and technical facing role, with solid understanding of CRM systems and strong commercial knowledge to facilitate understanding of the business.

What’s on offer?Our client is offering a competitive salary and extensive benefits package and standard working hours of 9.30am - 5.30pm; flexible applications will be considered.

Key responsibilities as the Senior Business Analyst will include:

Developing a strong understanding of business operations, challenges and plans and priorities
Developing a good understanding of the CRM and referral processes
Helping document and standardising how referrals and new client enquiries are captured, triaged and awarded
Developing a good understanding of core applications, processes and systems
Implementing business processes and initiatives and monitoring the achievement
Translating technical requirements into business friendly language for stakeholders
Extracting business requirements using interviews, document analysis, workshops, surveys, business process descriptions, data analysis, task and workflow analysis
Producing business cases, feasibility studies, gap analysis and cost benefit analysis to support decision making
Working with requirements to create test scripts, plans and scenarios
Occasionally undertake system testing inline with scripts, plans and scenarios, providing comprehensive documentation of results
Developing and maintaining effective relationships with internal clients and suppliers
And much more!

What we’re looking for:

Demonstrable experience in similar Business Analyst / CRM roles, ideally within a law firm or professional services environment
Experience gained in a business and technical facing role
Strong commercial knowledge in order to facilitate understanding of the business
Track record of implementing CRM systems, capturing and documenting business requirements and drafting functional specifications
Previous experience working with CRM solutions
Document and Case Management System experience - practice management systems experience is advantageous
Confident and professional communicator with the ability to liaise at all levels and with non-technical colleagues and stakeholders
Advanced IT skills including MS Office, Project and Visio
Strong analysis skills
Project management experience is beneficial
Good business acumen

Interested in this Senior Business Analyst role?

If this role is of interest to you and you have the extensive CRM experience that we’re looking for please submit your CV, quoting 'LO - Senior Business Analyst - CRM Specialist - City Law Firm’