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Systems & Optimisation Manager – Hospitality brand with multiple sites across the UK! London
Systems & Optimisation Manager
Salary: £45,000
Location: Central London
COREcruitment is working with a fantastic hospitality brand with multiple sites across the UK! They are recruiting for a Systems & Optimisation Manager to take their seamless, high-energy booking journey to the next level.
In a fast-growing competitive socializing brand, the booking experience is at the heart of customer engagement, revenue growth, and brand loyalty. You'll lead the charge in analysing, refining, and optimising every step of the booking process—maximizing conversion rates, enhancing user experience, and driving long-term customer value.
Key Responsibilities:
• Own the performance, reliability, and user experience of our booking system.
• Continuously analyse user behaviour to identify friction points and improve conversion rates.
• Work closely with IT, developers, and third-party vendors to implement upgrades, integrations, and troubleshooting.
• Track booking trends and drop-off points, making data-driven enhancements to the booking journey.
• Unlock new revenue streams through upsells, cross-sells, and dynamic pricing strategies.
• Collaborate with marketing to align promotions, digital campaigns, and booking funnel strategies.
• Execute A/B testing to fine-tune the booking process and boost engagement.
• Use data insights and user analytics to optimize the customer lifetime value.
• Work with marketing, social media, and sales teams to ensure a seamless transition from ads to bookings.
• Align the booking process with sales objectives and customer expectations.
• Lead integrations with third-party tools and payment systems to enhance efficiency.
• Collaborate with finance to ensure smooth data flow and reporting accuracy.
• Gather and analyse customer feedback to enhance usability and eliminate booking friction.
• Reduce booking abandonment by developing user-friendly, intuitive solutions.
• Monitor customer service interactions to identify pain points and proactively resolve inquiries.
• Stay ahead of industry trends and competitor benchmarks to maintain a best-in-class experience
About you!
• Experience in booking system management, conversion rate optimisation (CRO), or digital customer experience.
• Strong analytical mindset, using data to drive strategic improvements.
• Ability to collaborate across multiple teams (IT, marketing, sales, external partners).
• Solid technical knowledge of booking platforms, payment systems, and integrations.
• Proficiency in Google Analytics, A/B testing tools, and UX optimization strategies.
• Thrives in a fast-paced, high-growth environment, managing multiple projects at once.
If this role aligns with your skills and ambitions, please apply today or send your CV to
