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Role Overview:
An exciting contract opportunity with a leading retail brand based in London, looking for a talented Customer Insight Analyst to join their team. This is an opportunity to help shape customer strategies and contribute to the growth of a dynamic business. In this role, you'll analyse customer data and trends, collaborating with the CRM team and key business stakeholders.
Key Responsibilities:
- Utilise SQL to analyse customer trends and past behaviours, with a strong focus on forecasting.
- Be an expert in storytelling, clearly communicating insights to non-technical stakeholders.
- Use Power BI for data visualisation (nice to have) to present findings.
- Develop and analyse a churn model (a key project for this year).
- Collaborate with the CRM team to enhance customer insight initiatives.
What You'll Bring:
- Strong SQL and forecasting skills, ideally from a retail background (preferred but not essential).
- Excellent storytelling ability, communicating insights clearly to non-technical teams.
- Experience with R and Python.
Perks:
- 330 p/d (outside IR35)
- A 12-month contract across the financial year.
- Opportunity to work in a fast-paced, innovative retail environment.
- 1 day per week in the office, based in Strand, London.
- If you're passionate about customer insights and ready to make an impact, apply now!
