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CX Consultant | Senior | CRM, Cloud, Customer Experience
Key Information
- Location: 2 days in London (City, Liverpool Street)
- Salary: Up to £65,000, plus benefits.
- Contract: Full-time, permanent.
- Growth: Work in a dynamic, agile consultancy with the backing of global expertise and financial resources. Perfect for someone that wants personal development and autonomy across various CRM solutions.
Overview
We are a leading consultancy specializing in Customer Experience (CX) transformation, supporting global organizations in optimizing their customer lifecycle management through cutting-edge technologies and innovative strategies.
With expertise across CRM, generative AI, system integration, and data management, we are partners to tech leaders such as Microsoft, Google, AWS, Salesforce, Oracle, and Qualtrics. We combine agility and autonomy with the robust backing of a global network, offering a unique environment for professional growth and impact.
Key Responsibilities
- Design and implement CX strategies to align with client goals, enhancing customer satisfaction and driving measurable outcomes.
- Collaborate with clients to map "as is" processes, define opportunities for improvement, and embed new practices.
- Lead the delivery of transformational projects across customer experience, CRM, and digital ecosystems.
- Analyze customer data using advanced tools to generate actionable insights.
- Work closely with stakeholders to validate changes and ensure the successful implementation of improvements.
- Manage cross-functional teams to deliver process redesigns, operational enhancements, and technology solutions.
- Act as a trusted advisor on CX technologies, including customer journey mapping software, CRM platforms, and survey tools.
Skills & Experience
- Essential:
- Experience in management consulting with a focus on CRM, CX, or digital transformation.
- Consulting experience and or traits i.e. stakeholder engagement.
- Proficiency in platforms such as Salesforce, Qualtrics, Oracle CX, or Microsoft Dynamics.
- Strong analytical skills and the ability to interpret complex data to inform decision-making.
- Proven expertise in designing and executing significant change initiatives.
- Exceptional communication and presentation skills, with experience addressing senior stakeholders.
- In-depth knowledge of project management methodologies, including Agile and Lean practices.
- Experience in both independent and collaborative working environments.
- Desirable:
- Familiarity with contact center operations and delivering strategic improvements in such environments.
- Background in emerging technologies such as AI, RPA, marketing automation, and big data.
What’s in it for You?
- Competitive salary and pension plan.
- 30 days of annual leave, and a Christmas shutdown.
- Flexible working arrangements to suit your lifestyle.
- Opportunities for continuous professional development.
- Access to Westfield Health Cash Plan.
- A friendly and collaborative workplace with regular social events.
- Free parking and other workplace benefits.
Why Join Us?
This is an exciting opportunity to be part of a consultancy where your ideas matter, and your contributions drive real change. You will work with cutting-edge technology, lead transformational projects, and help some of the world's leading organizations enhance their customer relationships.
