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CX Insight Manager

Harnham - Data & Analytics Recruitment
Posted 17 hours ago, valid for a month
Location

London, Greater London EC1R 0WX

Salary

£48,000 - £57,600 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The CX Insight Manager position offers a salary of up to £70,000 and is based in London, requiring attendance in the office only two days a month.
  • The role involves providing insights into customer journeys, analyzing Voice of the Customer data, and contributing to strategic plans based on data-driven insights.
  • Candidates should have experience in mentoring or coaching teams and leading initiatives focused on Customer Experience (CX).
  • Strong skills in insights generation, storytelling, and strategic thinking are essential for this role.
  • Interested applicants are encouraged to apply by sending their CV to Valentine.

CX INSIGHT MANAGER

SALARY UP TO £70,000

LONDON - 2 DAYS A MONTH

The Company

This is a well known insurance company

THE ROLE

As CX Insight Manager, you can expect to be involved in the following:

  • Provide insights into end-to-end customer journeys
  • Gather insights from surveys and complaints, delivering true insights, not just data reports
  • Conducts or commissions research to offer valuable insights for business stakeholders, optimising customer journeys to enhance advocacy, loyalty, and customer experience
  • Analyse Voice of the Customer (VoC) and Speech Analytics data using qualitative and quantitative methods for all customer groups
  • Contribute to strategic plans based on data-driven insights
  • Define and measure customer perception consistently across all products and customer journeys

Your Skills And Experience

  • Experience mentoring/coaching teams
  • Lead initiatives focused on Customer Experience (CX)
  • Strong skills in insights generation and storytelling (not just data reporting)
  • Strategic ability is important

How To Apply

To express your interest, send your CV to Valentine by clicking the apply button below

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.