Assistant General Manager - Student Accommodation - PBSA

VS/7771

Assistant General Manager – Student Accommodation - PBSA

Brent Cross

40 hours per week, Mon – Fri

£34,000 - £45,000 per annum

Do you want to work for a team of positive, forward-thinking individuals dedicated to redefining the PBSA (Purpose Built Student Accommodation) sector. Their mission is to create innovative spaces that foster effective and fulfilling living environments through a considerate and thoughtful approach.

What’s the Role?

As Assistant General Manager, you’ll be a key player in ensuring that our operations run smoothly, our residents are happy, and our team is motivated. You’ll work closely with the General Manager to oversee the day-to-day operations of the property, from customer service excellence to team leadership, financial performance, and everything in between. This is a hands-on role where your ability to think creatively, solve problems, and lead by example will be crucial.

You won’t just be managing operations—you’ll be creating an experience that residents and staff will remember. If you have a passion for operational leadership, team development, and delivering top-tier service, this is your chance to join an innovative company and take the next step in your career.

Key Responsibilities:

Operational Leadership & Excellence

• Assist the General Manager in overseeing the day-to-day operations of the property. From managing budgets to ensuring the property is running smoothly, you'll be responsible for delivering top-tier performance across all areas.
• Ensure that the property meets all regulatory and safety standards, maintaining a safe and welcoming environment for both residents and staff.
• Monitor KPIs and take swift action to address issues, ensuring operational excellence and customer satisfaction at all times.

Team Management & Development

• Work closely with the property team to foster a positive, supportive, and productive work culture. You’ll act as a mentor, providing guidance and feedback to help your team reach their full potential.
• Play an integral role in recruitment and training, ensuring new team members are properly onboarded and set up for success.
• Assist in managing performance reviews, career development plans, and team engagement, making sure every individual feels supported and motivated.

Resident Experience & Community Engagement

• Oversee all aspects of the resident experience, ensuring that their time is unforgettable. From resolving issues to anticipating needs, you’ll go above and beyond to make sure residents feel at home.
• Help plan and execute community-building events and initiatives that foster a sense of belonging and engagement among residents.
• Be the go-to person for feedback, ensuring that both residents and staff feel heard and valued. You’ll take actionable steps to improve processes and enhance the experience.

Revenue & Performance Optimisation

• Work alongside the General Manager to drive occupancy rates and maximize revenue, always keeping an eye on targets and identifying opportunities for growth.
• Support budgeting, forecasting, and managing property expenses. You’ll be integral to finding cost-effective solutions that align with the company's high standards.

Collaboration Across Teams

• Work closely with other departments, such as marketing, facilities, and operations, to ensure alignment and drive business performance.
• Act as the link between the property team and senior management, ensuring clear communication and smooth collaboration across all levels.

Skills & Capabilities:

• Strong experience in managing the day-to-day operations of a property, with a focus on efficiency, problem-solving, and continuous improvement.
• A natural leader who can inspire, motivate, and develop a team to achieve its full potential.
• A passion for delivering outstanding service and ensuring residents have the best experience possible.
• Ability to manage budgets, analyze financial performance, and identify areas for improvement.
• You’ll bring fresh ideas to the table, improving operations and creating an environment that residents and staff love.
• Strong verbal and written communication skills, with the ability to articulate the brand’s vision and values to the team and residents.
• Quick on your feet, you’ll thrive in a fast-paced environment and address challenges head-on.

Experience & Knowledge:

Essential:

• Proven experience in managing property operations or a similar leadership role (hospitality, student accommodation, or related fields).
• Strong background in team management, with a focus on development, performance, and coaching.
• Exceptional customer service experience and a passion for improving the resident experience.
• Solid understanding of budgeting, forecasting, and financial performance management.
• Experience with CRM and property management systems.

Desirable:

• A business, hospitality, or related degree.
• Experience in the student accommodation or PBSA sector.
• Proficiency in other languages or cultural adaptability.
• Experience in a fast-paced, dynamic environment where no two days are the same.

In the first instance please apply by forwarding your CV

Please contact Vicky at our Manchester office on

Ritz recruitment – Employment Agency