Business Support Manager

Business Support Manager

The Business Support Manager is a crucial role responsible for driving operational and administrative excellence within our software development company. This position acts as a vital connector between management, clients, and internal teams, ensuring effective project coordination, optimal resource management, and strategic business execution.

DUTIES & RESPONSIBILITIES:

• Develop and implement robust operational processes that underpin successful software development projects and business functions.
• Coordinate with team leads to guarantee resource allocation aligns with project timelines and priorities.
• Oversee all administrative functions, including procurement, vendor management, and office operations.
• Collaborate aggressively with leadership to craft and execute bold business strategies and goals.
• Deliver insightful data-driven reports on business performance, operational metrics, and client satisfaction to drive informed decision-making.
• Manage client onboarding, contract negotiation, and communication to guarantee a seamless client experience.
• Assist project managers in meticulously tracking project progress, swiftly resolving bottlenecks, and ensuring deadlines are met.
• Enforce strict compliance with project documentation, deliverables, and client specifications.
• Maintain vigilant oversight of project financials, including budgets, invoices, and expenses.
• Lead and mentor a team of support staff, ensuring their alignment with company objectives and fostering a high-performance culture.
• Cultivate a collaborative environment that enhances cross-departmental communication and operational efficiency.
• Conduct regular training and development sessions for administrative and operational staff to elevate team capabilities.
• Ensure unwavering adherence to company policies, industry regulations, and data privacy standards.
• Proactively identify and mitigate risks within operational processes and project execution.
• Develop and maintain robust business continuity plans.

SKILLS, EXPERIENCE & QUALIFICATIONS:

• Bachelor’s degree in Business Administration, Management, or a related field (MBA preferred).
• Minimum of 5 years of experience in business operations or a similar role within the software or IT industry.
• Strong command of software development life cycles (SDLC) and project management principles.
• Proficient in using project management tools (e.g., Jira, Trello) and productivity software (e.g., Microsoft Office Suite, Google Workspace).
• Exceptional analytical, problem-solving, and decision-making skills.
• Outstanding communication and interpersonal abilities.
• Solid understanding of financial management and budgeting processes.

PREFERRED SKILLS:

• Familiarity with Agile methodologies and associated tools.
• Experience with customer relationship management (CRM) software.
• Exceptional organizational and multitasking abilities.
• Proven ability to excel in a fast-paced and dynamic environment.

The salary will be £ 39000 - £ 42000 DOE