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Consultant Team Manager
Location: Field-based.
Hours of work: 8 hours daily ranging between 7-30am and 6-30pm
Working hours: 37.5 hours
Reporting to: Senior Client Services Director
Purpose of the role
* To manage and support the team of consultants
* To ensure that service delivery to clients is at a high and consistent level
Key duties, responsibilities and objectives
* Managing a team of consultants (Senior or Developing) to ensure they are delivering work to a high standard
* Working with each Consultant within the team to ensure audit and consultancy services are delivered to a consistent level in line with client brief documentation and client expectations
* To provide pastoral care to each member of the team
* To meet with each consultant regularly and undertake shadow audits/peer reviews
* To provide feedback (both positive and negative) and development plans where necessary
* To liaise with the planning department where necessary and address any areas of concern or assist with the improvement of diary planning
* To assist and support the identification of training needs for each consultant in the team
* Undertaking audits, consultancy visits, new client set-ups and other revenue-generating work to an agreed billable target each week (minimum 40% (this may be reviewed as teams grow))
* Being the dedicated Consultant to clients, ensuring that support and advice is provided both proactively and reactively
* Liaising with the account management team to ensure Consultants within each team are provided with suitable and sufficient advice regarding each client
* Providing reports on each consultant as and when required to the Senior Client Services Director
Responsible for
* Professional development of individual consultants
* Creation of personal development plans for each Consultant in the team and assessing progress against these plans
* Audit, consultancy support and set up consistency between Consultants and Associate Consultants
* Pastoral care of each Consultant in the team
Person Specification
Experience
* Qualified to either MSc/BSc Environmental Health or at least level 4 Food Safety
* At least 5 years in the compliance element of the hospitality sector
* Background of personnel management
Personal Competencies
* A strong customer focus and excellent relationship-building skills
* Strong process analysis skills, with a focus on optimising service provision.
* Excellent interpersonal skills.
* Strength of character and the ability to achieve positive change.
* Ability to work as part of a team with a can-do attitude
* Willingness to learn and develop
* Relevant food safety and health and safety technical competencies
Specific Knowledge
* Proficient in the use of MS Office applications
* Knowledge of the food safety and health and safety environment.
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