General Manager - Student Accommodation - PBSA

VS/7772

General Manager – Student Accommodation - PBSA

Brent Cross

40 hours per week, Mon - Fri

£45,000 - £55,000 per annum

Do you want to work for a team of positive, forward-thinking individuals dedicated to redefining the PBSA (Purpose Built Student Accommodation) sector. Their mission is to create innovative spaces that foster effective and fulfilling living environments through a considerate and thoughtful approach.

We’re looking for a General Manager who’s ready to take the reins and lead our properties to new heights. This isn’t just about managing operations—it’s about making a difference. As the heart of your property, you’ll ensure that both the team and residents are set up for success. You’ll be the go-to problem-solver, a master of communication, and a true champion of the company values.

Responsibilities:

CUSTOMER SERVICE

• Our residents are at the core of everything we do. Your mission is to make sure they not only feel at home but leave as our most enthusiastic advocates. Every interaction should be a step toward creating lifelong memories.
• Your residents should be so impressed by their experience that rebooking and referring others is second nature. You’ll turn them into passionate brand ambassadors who can’t wait to share their experience.

BUILDING MANAGEMENT

• You’ll lead the charge in ensuring full compliance with health and safety regulations, creating a secure and positive environment for everyone.
• We never stop growing. You’ll spearhead initiatives that improve both the property and the team, always striving for excellence.
• From setting up operational structures to managing budgets and recruitment, you’ll oversee everything that keeps the property running smoothly. You’ll take pride in setting things up for long-term success.
• When the unexpected happens, you’ll lead the way, making sure that emergencies are handled calmly and efficiently.

YOUR TEAM

• As a mentor, you’ll guide your team to perform at their best and create an environment where they love to work. You’ll coach, motivate, and develop team members to help them reach their full potential.
• You’ll be a key player on both the property team and the senior operations team, driving the business forward through strong partnerships with students, university partners, and internal teams.

DELIVER ON INCOME TARGETS

• You’ll impact revenue growth by working with the Area Manager, marketing agency, and the wider team to achieve full occupancy and explore new income avenues. Summer occupancy? Boost it. Alternative income? You’ll make it happen.
• Keep your finger on the pulse by tracking KPIs, taking swift action where necessary, and driving improvements across the board.
• By staying ahead of trends and competitor activities, you’ll provide valuable insights that fuel our success.

Flexibility in working hours, including evenings and weekends during student intake periods, is essential.

KEY SKILLS & CAPABILITIES

Key Skills:

• You’re all about exceeding expectations, ensuring every resident has an experience they’ll never forget.
• Whether written or verbal, you’ll articulate our story, values, and mission clearly and passionately to your team and residents.
• Quick thinking and an innovative mindset are your superpowers.
• Target-driven and positive, you aim to exceed KPIs and inspire your team to do the same.
• You understand how to motivate, coach, and support your team to unlock their full potential.
• Whether it’s managing your time, overseeing operations, or coordinating resources, you keep everything running like clockwork.

EXPERIENCE AND KNOWLEDGE

Essential:

• Proven track record in exceptional customer service and team management.
• Financial responsibility, including forecasting, budgeting, and P&L management.
• Experience with CRM and booking systems.
• Resilience, adaptability, and an understanding of cultural diversity.

Desirable:

• Experience in hospitality, student accommodation, or other property sectors.
• A relevant degree in Business, Hospitality, or similar fields.
• Multilingual skills.
• Exposure to diverse markets and working in diverse environments.

In the first instance please apply by forwarding your CV

Please contact Vicky at our Manchester office on

Ritz recruitment – Employment Agency