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Operations Support Executive

Career Moves Group
Posted 15 hours ago, valid for 19 days
Location

London, Greater London EC1R 0WX

Contract type

Part Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Operations Support Executive position is based in London, UK, for a duration of 3 months with a pay rate of £18.00 - £20.00 per hour, inside IR35.
  • The role requires managing social media ad accounts, financial processes, and tech support tickets, along with producing clip IDs and maintaining administrative workflows.
  • Candidates should have experience in operations support or a related field, ideally with a background in managing tools and systems.
  • The position entails working closely with the Operations Team and supporting resource management for editors while fostering relationships with creative teams.
  • This role offers 35 hours of work per week, Monday to Friday, from 9 am to 5 pm, with two days required onsite.
Operations Support ExecutiveLocation: UK, London W12 Length: 3 months Rate: £18.00 -£20.00 p/h (Inside IR35) Hours: 35 hours per week, Mon – Fri (9 am – 5 pm, 2 days onsite)Interview process: 1 Stage teams meetingOverview:Key responsibilities include raising POs, managing and maintaining social media ad accounts for the wider business, managing some aspects of finance and billing processes, assisting with process and workflow mapping, assisting with projects, triaging tech support tickets, and troubleshooting system login, access, and verification issues. Training to use these systems will be provided.Other responsibilities will include producing clip IDs, managing and owning processes, and Monday.com boards used to track clip ID data, tools, team admin, and team events – always looking for ways to improve them. Working closely with the Operations Team Traffic manager, the Operations Executive will support the resource management of editors as required, forming strong relationships with the creative teams that we support.Key responsibilities and accountabilities:
  • Manage and own tool, system, and user audits
  • Clip ID creation, monitoring, and reporting
  • Point of contact for Clip ID – for allied teams
  • Prepare straightforward analysis, manipulation, and interpretation of data
  • Using ticketing system to track, triage and respond to tech and admin requests (training provided)
  • Use discretion to resolve first line issues, escalating to Operations Manager where necessary
  • Maintain, efficiently operate, and improve a range of administrative processes to ensure the smooth running of workflows and best use of systems
  • Organise key team meetings including coordination and distribution of agendas, supporting documents, production and distribution of minutes, and follow-up on outstanding actions
  • First point of contact for wider business ad account enquiries, set up and management
  • Assist with processes to onboard those joining, moving, or leaving the department

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.