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ACCOUNT MANAGER - CONTRACT CLEANING
The Opportunity
This is a fantastic opportunity for a self-motivated and passionate individual who is looking for a new challenge within the Facility Management industry. We are now recruiting for an experience FM Account Manager which will be based on an iconic campus in Stratford.
The Account Manager role is site based and will need to manage a wide range of clients, suppliers and a team of 50 staff including an Assistant Manager.
The candidate will be responsible for the strategic management of a key contract that is one of the premier contracts in London.
It is expected that you will work closely with the local community to prioritise local employment and other local ESG opportunities.
The Package
- £55k - £57k basic
- Bonus
- 35 days holiday per year (including bank holidays)
- Monday to Friday 8am - 5pm
The Role
- Strategic overview of all facets of contract.
- Management of client relationships.
- Full control of P+L and contract costs.
- Comply with and ensure all Company & Client policies and statutory regulations relating to Health & Safety and safe working practices are fully compliant.
- Manage monthly KPI and service reports to key clients and stakeholders on a monthly and quarterly occurrence.
- Daily leadership of contract management team.
- Prioritise local employment.
- Deliver innovation in all aspects of the contract.
- Actively engage and promote local ESG opportunities.
- Carry out other reasonable tasks as directed by management.
- Must be proficient in Excel and PowerPoint
- Engage with other company departments such as Sales and Marketing, Finance and Payroll to ensure compliance.
- Develop the onsite team in all aspects of daily operations.
The Person
- Proven leadership of a contract cleaning or facilities management contract of a high-profile nature
- Excellent communication skills
- Inspirational leadership skills
- Understand policy, resource planning and strategy and how to ensure all aspects are effective.
- Ability to develop policy, planning and strategy and how to identify change where necessary.
- Experience in managing ISO and other Health and Safety policies and procedures.
- Proven background of innovation and delivering change.
- Ability to forge strong relationships with Clients and third-party suppliers.
- Ability to deliver exceptional standards in soft services.
- Adaptability, able to function effectively in a fast paced, demanding environment.
