Contract Cleaning Manager

Salary: £35k-£40k plus benefits including company car + bonus

Job Status: Permanent/Full-Time

Location: London

Vacancy Reference: VR/05210

Role Description:

Our client, an industry accredited professional cleaning and support service provider, has an exciting opportunity for a Contract Cleaning Manager to join their Team delivering service excellence to clients across every sector in the UK. Founded on building and maintaining excellent long-term relationships, our client offers first-class customer care, listening to customer needs and delivering a tailored service to achieve fantastic results. As Contracts Manager, you will be client-focused, ensuring queries are managed in a timely fashion, and maintaining high standards of customer service. This is a great opportunity to join a company who not only has their clients' needs at heart, but one who truly believes in their team members, and the importance of caring for their staff.

Responsibilities:

• Coordinate the operations function ensuring client satisfaction at all sites - this will involve regular travel to attend sites as required, or as directed

• Responsible for dealing with client queries as soon as possible

• Keep records up to date and adhere to management systems

• Audit and inspect quality of work and report within set framework

• Operational planning at contract level with responsibility for contract start up, performance and termination

• Communicate with colleagues. Be able to assess when to escalate matters and report issues that require escalation to the Managing Director

• Ensure that all complaints raised by, or on behalf of a client, are resolved in accordance with company complaints procedure

• Manage control of stock ensuring that correct stock products and levels are available for staff

• Ensure the timely collation and reporting of management information including, payroll information, key performance information, service level agreements and quality audits

• Timely assessing of sites to provide quotations for ad hoc jobs for existing and new clients

• Understand the impact of costings and budgets in contract decision making and coordinate discussions and negotiations with finance managers to ensure key factors are identified

• Manage directly employed operatives including recruitment and selection, training, performance management and staff retention

• Ensure that all statutory, regulatory and company policy requirements are implemented monitored, managed and achieved

• Promote safe working practices, provide employees with thorough Health & Safety training, maintain all training records so they are up to date

• Ensure that all injuries, accidents, near misses and dangerous occurrences are appropriately investigated and that the agreed actions are routinely monitored

Requirements:

• Management experience in the service sector, preferably cleaning

• Valid full driving licence - essential

• Highly skilled people manager

• An in-depth working knowledge of the cleaning industry

• Working experience of H&S practices and conducting risk assessments

• Ability to manage change through well-developed analytic and problem solving ability