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Adecco are delighted to be supporting a west London Borough Council in their recruitment of an interim Responsive Repairs Surveyor.
Purpose of the role:
- To provide contract management support to the Responsive Repairs Manager in managing the term responsive maintenance contracts.
- To work with the Repairs and Maintenance section to deliver an excellent responsive repairs service.
- To inspect, diagnose and audit responsive repairs.
- To liaise with internal and external stakeholders to ensure the delivery of the responsive repairs service to residents at agreed service standard levels.
- To be a member of the out of hour's duty rota.
- To achieve key performance targets, as set by the Responsive Repairs Manager.
- To project manage complex repair works from inception to completion.
- To ensure that Health and Safety is paramount in all activities carried out in the delivery of the responsive repairs service.
Responsibilities:
- Be responsible for the delivery of the responsive repairs service to occupied properties and communal areas, by contract managing the Council's term maintenance contracts.
- Work closely with and provide support to contractors and suppliers, enabling them to understand and meet the scope and standard of the term maintenance contracts.
- Performance manage contractors and suppliers to ensure key performance targets are met and, ideally, exceeded.
- Develop action plans to remedy under-performance by the Council's term maintenance contractors and ensure continuous improvement of the responsive maintenance service.
- Ensure quality and Value for Money of the term maintenance contracts through robust audit techniques, including post inspections, resident feedback and cost analysis.
- Ensure the responsive repairs budgets are managed effectively and within target.
- Ensure that key performance targets are set, monitored and achieved for the delivery of the responsive repairs service.
- Ensure that relevant health and safety regulations (relating to asbestos, gas, electrical and HHRS, etc.), are taken into account when delivering the responsive repairs service.
- Together with the Responsive Repairs Manager, draft and implement Risk Assessments and Method Statements for the delivery of the responsive repairs service.
- Be responsible for liaising with key stakeholders in the delivery of the responsive repairs service, especially Housing Repairs Call Centre, Tenancy Management, Home Ownership, AIT, Regeneration and Residents.
- Ensure that contractors' invoices and variation requests are processed in timely manner through OHMS.
- Act as a point of contact to ensure that tenant complaints are resolved quickly.
- Take ownership of and manage the actions arising from formal complaints and member's enquiries.
- Ensure that residents are kept updated on the progress of repairs.
- Update OHMS, in real time, using mobile technology.
- Carry out administrative duties, as set out in the key performance indicators, e.g. approving variation orders, authorising invoices and raising works orders, etc., in a timely manner.
- Assist in actively reducing the number of pre-inspections on occupied properties
- Diagnose specific types of defects and provide remedial specifications.
- Carry out property condition reports on properties for review by the Responsive Repairs Manager.
- Project manage large and complex repair works, including the maintenance of project files, for decants, insurance claims, subsidence, etc.
- Conduct interim inspections, during larger works, to ensure quality standards are met and report to the Responsive Repairs Manager on the progress.
- Identify work to be included in the planned works, major works and cyclical redecoration programmes of work.
Qualifications:
- BSc in Building Surveying or similar field.
- Must demonstrate continuous professional development.
- Relevant professional membership in building surveying or similar discipline
- [e.g. CIOB or RICS] or working towards membership.
