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Business service manager
Customer Service Manager

Customer Service Manager

PEOPLE2PEOPLE RECRUITMENT (UK) LIMITED

Posted 9 hours ago, valid for 8 days

London, Greater London EC1R 0WX

£45,000 - £54,000 per annum

Full Time

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Sonic Summary

People2people is seeking a Customer Service Manager for a vibrant product-based business in London.
The role requires previous experience in a similar position and offers a competitive salary of £40,000 to £50,000 per year.
Key responsibilities include leading the Customer Service team, managing customer orders, and improving satisfaction ratings.
Candidates should be highly organized, strong problem solvers, and possess excellent IT skills.
This full-time, permanent position operates on a hybrid model with standard hours from 9:00 AM to 5:00 PM, Monday to Friday.

People2people is recruiting for a Customer Service Manager to join a modern and vibrant product-based business in the heart of London. This company is changing the industry and going from strength to strength. It is excited to open its doors to find an expert in Customer Service. This crucial role is pivotal to the company's success, so previous experience in a similar role is essential.Key Responsibilities

Managing and leading the Customer Service team to the highest service standards
Overseeing the CS platform and monitoring tickets
Act as a main point of contact for escalations, resolve any issues and provide expert product advice
Coordinate customer orders
Handle any refund requests and returns
Manage customer feedback through social media and trend analysis
Monitor and improve customer satisfaction ratings on various platforms such as Trustpilot.
Assist the COO with logistics and stock management

Skills Required

Highly organised and a natural leader
Genuinely cares about providing excellent customer service
Naturally strong at problem solving
Independent and able to manage your own time effectively
Confident leader, able to develop and support the team
Previous Customer Service experience in a similar role
Strong IT skills

Key Details

Position Type: Full-time, Permanent
Hours: 9:00 AM – 5:00 PM (Monday-Friday), with occasional weekend support when required
Location: London - Hybrid

Operating for over 19 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, Infront Sports and Frog Recruitment are your award-winning recruitment group and HR solutions provider. We are the 2024 Outstanding Large Agency, 2024 Excellence in Candidate Care and 2023 Excellence in Client Service RCSA Award winners. We mitigate our carbon emissions by measuring them and planting the equivalent in trees.At people2people, Edge Recruitment, Infront Sports and Frog Recruitment, everyone is welcome and as an inclusive workforce, we encourage our employees, clients, and candidates to showcase their authentic selves.

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