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Are you passionate about delivering exceptional aftercare service in the construction industry? Do you thrive on diagnosing defects, resolving issues efficiently, and ensuring high-quality standards in new build homes? If so, this could be the perfect opportunity for you.
Our client, a leading property development company, is seeking an experienced Aftercare Manager to join their expanding team. You will play a crucial role in supporting homeowners from handover through the two-year defect and warranty period, ensuring a seamless customer experience while upholding construction quality standards.
About You- Proven experience in aftercare, defects management, or customer care within a housebuilder, developer, or main contractor.
- Strong understanding of the new build construction process, including NHBC standards and building regulations.
- Excellent technical and construction knowledge to diagnose and manage defects effectively.
- Strong communication and problem-solving skills, able to liaise with homeowners, contractors, and internal teams professionally.
- Ability to prioritise tasks and manage multiple cases while ensuring all works are completed to a high standard.
- Diagnose defects and coordinate resolutions with contractors and subcontractors.
- Conduct snagging inspections to ensure properties meet high-quality standards.
- Carry out home demonstrations, guiding homeowners through their new property and defect process.
- Liaise with contractors to ensure all works are completed within agreed timescales and to required quality standards.
- Manage customer expectations by providing timely updates and solutions.
- Ensure all health and safety documentation is in place before works are carried out.
- £50,000 salary + Discretionary Bonus
- Monday to Friday, 9am-5pm
- Company retail benefits
- Based in South East London
Please note that only candidates with relevant aftercare or defects experience within new home construction will be considered.
If you are looking for your next challenge and want to be part of a company that values customer satisfaction and build quality, apply today.
