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Our client is currently seeking a Day Duty Manager, to work at a luxury residential building based in South West London.
Hours: 4on 4off rota, 7am to 7pm
Salary: £35,000 per annum
Duties:
- To support Development Manager with operational aspects of the development.
- Line management responsibilities for the concierge & security team.
- To deliver exceptional customer service and help to promote a service orientated culture amongst the staff and contracted service providers linked to continuous improvement.
- To ensure the development is maintained to the standard commensurate with the clients portfolio status and value.
- To support the development of activities, to enhance the lifestyle of residents based around the communal facilities.
- Ensure all functions (i.e. concierge, health club, resident's facilities etc.) within the development are operating efficiently and effectively. Conduct frequent checks of the relevant areas.
- Take responsibility when necessary for any onsite systems in place. Ensure the in-house team have received the appropriate training and ensure the key control and other policies are adhered to.
- To be directly responsible for the supervision and day to day management of the in-house staff, ensure the duties of such staff are carried out in accordance with their specific job descriptions.
- Liaise with the DM and HR with regards to any training needs or performance issues/concerns. Conduct staff appraisals and probationary meetings identifying any areas of development.
- Conduct inductions for all new staff.
- Maintain the rotas for the in-house team, ensuring in advance that adequate cover is provided to satisfy the estates policy.
- Responsible for implementing the company's health & safety policies ensuring that the in-house staff and external contractors comply with the policies and procedures. Take responsibility for managing health & safety on a day to day basis, ensuring that all staff on the estate provide a safe environment for themselves and residents.
- Ensure all paperwork in relation to accident, first aid and incident reporting is completed correctly by the in-house team and pass all of the relevant paperwork to the DM. Escalating Accident, Incident and Near Miss reports to Facilities Project Manager
Requirements:
- Worked in a Customer Services position.
- Previously worked in a Residential or Accommodation environment.
- Excellent people management and team working skills.
- Good delegation skills.
- Able to deliver clear and concise information both verbally and written
- Attention to detail, time management and working under pressure.
- Ability to take ownership of designated areas of responsibility.
