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Facilities Coordinator
City of London
Salary basic £33,000 pa plus bonus and benefits
My client is a global leader in property services. This role requires an energetic and professional individual to help create and maintain a safe friendly workplace and being a reliable go to person, liaising with all colleagues and contract partners.
Key Responsibilities:
- Conduct daily walkarounds, logging any faults or issues for prompt resolution.
- Quality check paperwork to ensure compliance with audit and operational standards.
- Maintain clear communication by attending operational meetings and liaising with the wider team.
- Adhere to Health, Safety, and Environmental policies, promoting a safe working environment.
- Build and sustain strong, positive relationships with clients, customers, and vendors to ensure exceptional customer service.
- Ensure that all signage and artwork are on-brand and compliant, swiftly addressing any non-conformities.
- Ensure all post and deliveries are delt with in the correct way ensuring notifications are sent
- To conduct all new starter inductions with an orientation to the building including fire evacuation routes, showers post room and breakout areas
- Management and allocations of the lockers
- Management of suppliers such as plants and coffee machines
- Help create a one team culture sharing best practice and attending regular 10 at 10 meetings.
- To be flexible in assisting in response to customer and business needs
- To report for work in good time and ready to commence at your rotated start time
- Undertake any additional duties or responsibilities that are deemed required by the business in supporting the daily operation of the business
- Integrate with the other members of the workplace team which could include working with the team at DTZ investors and our Portman square team
- Ensuring colleagues adhere to a clear desk policy including cable management and general office tidiness
- Assisting with desk and office moves if needed
Knowledge
- Customer service background essential
- Knowledge of Facilities Management processes preferable
- IT Skills, Outlook, Excel, Word.
Skill & Experience
- Be able to perform in a fast-paced environment
- Experience in a customer facing environment would be essential
- Key base experience is customer focus and empathy
- Excellent communicator at all levels.
- Polite and confident telephone manner.
- Ability to multi-task and work under pressure.
- Team player - Ability to work alone or as part of a team
- Ability to prioritise workload and manage change effectively
- Attention to detail
Hours of work - 8am - 4:30pm with occasional cover to 5:30pm
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