Facilities Manager - BTR

I'm working with a top build-to-rent company who are looking for a facilties Manager to join for a brand new site in West London.

Role Purpose

As the Facilities Manager, you will oversee the management of a residential rental development, including communal spaces like co-working lounges, gyms, and gardens. Your focus will be on ensuring building compliance, managing maintenance and security, and handling resident interactions, all while delivering outstanding customer service.

Key Responsibilities

• Ensure compliance with Fire and Health & Safety regulations.
• Lead defect management with developers for new buildings.
• Oversee property inspections and manage end-of-tenancy processes.
• Implement planned preventative maintenance and manage subcontractors.
• Monitor budgets and identify cost-saving opportunities.
• Support ESG targets and perform annual Risk Assessments.
• Provide out-of-hours support as needed.

• Deliver exceptional service to residents, tenants, and visitors.
• Address resident complaints effectively and ensure quick resolution.
• Promote a positive customer experience and drive favorable reviews.

• Train, mentor, and support new team members.
• Assist in recruitment and manage staff performance.
• Foster a collaborative and positive team culture.

Qualifications

• Experience in residential property management or a related field.
• Proven compliance and budget management skills.
• Strong customer service and team leadership abilities.

Desirable: Property-related qualifications (NFOPP, RICS, ARLA, IRPM, IOSH, NEBOSH, etc.).

We work as one:

The key to growth is in our differences, not similarities. Alongside our partners, building a diverse, inclusive, and equal environment is at our core: everyone is made to feel welcome and encouraged to be their authentic self. Respect isn't an opt-in, it's the only way forward