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- Responsibility for the facilities helpdesk service and query resolution including liaising with building management and external contractors, keeping internal records up to date and ensuring all issues are followed up to a satisfactory resolution.
- Ensuring all contractors and suppliers provide a cost effective and high-quality service, in accordance with their contractual terms and undertaking tender processes where appropriate.
- Ensuring all pre-planned contractor works are undertaken in accordance with in-house and building management processes from arranging bookings through to tasks completion, with appropriate documentation supplied as required.
- Ensuring all reactive works are undertaken in accordance with in-house and building management processes, which may include attendance out of hours at short notice, with any business-critical issues being reported to the Head of Business Services.
- Ensuring all joiner and leaver tasks are completed, including attending partner onboarding and exit meetings and conducting new joiner inductions.
- Compliance of the number of fire marshals, first aiders, DSE assessors and arranging training where required for these roles as well as manual handling given to new joiners.
- Performing the role of fire marshal and acting as a fire co-ordinator during evacuations. Being a member of the Command Centre Team during business continuity events.
- Performing the role of DSE assessor in relation to new joiners and when receiving referrals from HR.
- Ensuring all health and safety records are accurate and up to date.
- Providing feedback to the building management company on any security issues or concerns relating to the common areas or building reception.
- Ensuring the access control system operates correctly, is always up to date, and that periodic audits are undertaken.
- Proven Facilities experience within a Legal/Law firm
- IWFM Qualification
- IOSH Qualification
- Fire Marshall training completed within the last 3 years
- First aid training completed within the last 3 years
- DSE Assessor training within the last 2 years
- A focus on client needs
- A high standard of written and verbal communication
- People Management/Supervision Experience
- Experience in managing tenant demised areas within a multi-occupancy building
- Records management experience including compliance with GDPR
