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- Basic up to £90K
- Fantastic Growth Opportunity
- West London
- An in-depth knowledge and understanding of residential lettings in the social housing sector
- Excellent people management skills
- High emotional intelligence with excellent verbal and written communication skills to ensure effective people management and customer service
- Excellent organisational skills to effectively manage and coordinate resources available within the department
- A high degree of competence with technologies and applications to drive efficiencies in the business
- Overseeing the day-to-day operations of the department and ensuring its smooth functioning.
- Reviewing current procedures and identifying areas for improvement, making recommendations for change.
- Reviewing of technology and systems being used and identifying areas for improvement, recommending changes and being able to implement these changes.
- Handling the recruitment and hiring process, ensuring the team is adequately staffed.
- Managing and ensuring the successful onboarding and training of new team members.
- Leading the team through performance reviews, setting and tracking KPIs, and ensuring documentation of results.
- Acting as the final point of escalation for operational issues and ensuring resolution with relevant expert advisors.
- Involvement in quarterly budget meetings to track department performance and spending.
- Ensuring tenant and landlord satisfaction by upholding quality service standards.
- Maintaining property quality through regular inspections and improvement programs.
- Managing the compliance processes across the portfolio, ensuring all properties meet regulatory standards.
- Acting as a point of escalation for internal and external operational concerns, ensuring a positive outcome.
- Overseeing the Office Manager's responsibilities to ensure smooth office operations, such as IT and phone systems.
- Leading the department towards standardisation across London business units.
